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Microsoft Power BI vs Genesys Cloud CX Comparison

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Overview

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

Category Leaders

Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

9.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

75

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

1K

5

4

3

2

1

642

375

49

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.3

147

5

4

3

2

1

67

61

12

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

It's an incredible programming for examination. I love the perception highlights since it transform drilling information into fun outlines or diagrams.
The ability to filter to the specific metric we are interested in is an amazing feature.
It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

Pros

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.
I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.
Had to take some training courses and even at that it was still confusing.

Cons

The local product support and channel in Africa is lacking or Genesys have not exposed this to us. Very frustrating having to deal with an offshore direct relationship in EMEA.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features37
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • Gamification
  • Geographic Maps
  • Help Desk Management
  • High Volume Processing
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Reports
  • KPI Monitoring
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Single Page View
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workforce Management
  • Total features126
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • Gamification
  • Geographic Maps
  • Help Desk Management
  • High Volume Processing
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Reports
  • KPI Monitoring
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Single Page View
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workforce Management

Integrations

  • Total integrations324
  • Dropbox Business
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Excel
  • Mixpanel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zendesk Suite
  • Total integrations33
  • Dropbox Business
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Excel
  • Mixpanel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

A valuable tool for business strategy.

Reviewed 3 years ago

Power BI is a powerful BI tool that has optimized our business vision with the simplified construction of dashboards and the almost unlimited possibility of data visualization and reporting customizations.

Pros

Simple and easy integration with a variety of data formats.

Cons

Some features are not available on the Cloud version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

Power BI on the way forward

Reviewed 5 years ago

I am now on my third BI Project in which I created the User interface with Power BI Reports and Dashboards. So far the clients were extremely happy with the way Power BI looks as well as how easy it is to learn. The most popular feature is the report interactivity - clicking in a chart is filtering the rest of the report accordingly which is really fun to make use of.

Pros

- Easy to use - Easy to learn - very intuitive - Allows powerful calculations - constantly new features and developments - great community, you can find an answer to almost any question - very interactive, it tempts to play around with the reports

Cons

- Some small bugs here and there, due to the ongoing development - At the moment On-premises version does not offer the same scope as the Cloud version. Cloud is more comprehensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Power Bi review

Reviewed a year ago

Overall experience has been really nice.

Pros

Its user friendly visualization tools backed by data sets from different tables makes it convenient to develop a dashboard.

Cons

Data takes time to load in dashboards if fetched from cloud.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

Cloud based business intelligence / analytics tool

Reviewed a year ago

Solid cloud based capability to enable busines user driven analytics

Pros

Regular releases keep this young product fresh and evolving. Even though it is cloud based it is still possible to access on premise data sources using 'gateway' software.

Cons

It offers a free version to get started but to unlock sharing and collaboration you must upgrade to the paid version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Getting better and better

Reviewed 3 years ago
Pros

I like how this tool integrates with other MS tools. Also, features are being added really quickly.

Cons

As the data size grows, the report becomes slow to load. Even when using the cloud version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

ERP consultant

Reviewed 5 years ago

Good

Pros

Power BI have good look in interface. It is very easy to build chart and easy to query data. It is easy to build dashboard.

Cons

The version in Desktop is different with cloud version. Complex to set up real time update data with SQL.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power BI value can't be beat

Reviewed 3 years ago

We are transforming our tons of data into actionable data driving business decisions and forecasting

Pros

Ease of use, price point per user, features, updates, add-ins, fast learning curve

Cons

small complaint about it being heavily leaning towards their 365 platform (cloud based) but local authoring and sharing still possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI

Powerful software but tough to adopt

Reviewed 4 years ago
Pros

Ability to handle big sets of data and stored in cloud.

Cons

Configuration to tailor to specific needs is challenging and not user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Microsoft Power BI

Excellent Reporting Tools

Reviewed 3 years ago

creating report/dashboard is easy and fast, standard layout, chart and functionality are nice.

Pros

I usually create report for scratch and taking days, now with Power BI I can simply create report and dashboard in less than a day, excellent layout as well.

Cons

I only have option to host my report on the cloud (powerbi.com), certain companies do not allowed it due to data confidentiality concern.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

Intuitive and easy to use

Reviewed 6 years ago

This tool is one of the easiest BI tool to use. I started by connecting simple excel files and now I have connected it to SQL server data sets in direct query. It works really well. Customization level for each visual is really detailed. Constant monthly updates adds new features. Custom visual gallery is also very useful to use different non from the box visuals.

Pros

Ease of use. Regular feature updates. Custom visuals. Slicing and drill down features are really good. Predictive line and dashboard insights is really cool feature.

Cons

To share reports, we need to publish to MS Cloud. We cannot publish direct query data set without installing a gateway in the server.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Microsoft power bi-Best cloud based Bi administrations

Reviewed 4 years ago

Microsoft power bi is one of the best analytical service present in the analytics industry. Power BI gives cloud-based BI administrations.

Pros

Power BI's UI is genuinely instinctive for clients comfortable with Excel and its profound mix with other Microsoft items makes it an exceptionally flexible self-benefit device that requires minimal forthright preparing.

Cons

Not the best choice for managing mass data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

The Microsoft BI State of the art

Reviewed 5 years ago

It's amazing how the tool dial with data and maps.....unbelievabe

Pros

Easy to use, powerfull, integrted with all the other Microsoft family products, low cost, nice graph

Cons

The architecture is completely cloud based so when you have to take data from on-premise systems, it requires a litte analysis with someone trained on the tool

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Microsoft Power BI

Trialed this software as a part of exploring potential BI options for my company.

Reviewed 4 years ago
Pros

Very reasonably priced, with a number of the general features that you'd look for in a BI software (but more general functionality).

Cons

Biggest issue was the inability to host the product on-site, with only a cloud option offered. Additionally, BI features are less fully fleshed out than some other competitors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Microsoft Power BI

My Review on Microsoft PowerBI

Reviewed 4 months ago

Overall very complete and easy to use, like the very fast development of new features and the cloud environment wih dataflows etc. is very good

Pros

the fact that is part of the Office 365 suite and for Excel users very easy to use

Cons

As a Qlik Consultant i don't like the fact that data analysis and exploration is not as easy as in other BI dashboarding products

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

I use Power BI as a working tool.

Reviewed 3 years ago
Pros

I liked power bi because it connects to hundreds of data sources and in the cloud, thereby generating data enrichment.

Cons

So far I have not encountered any problem in power bi, only saw advantages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Powerfully Versatile BI Tool

Reviewed 6 months ago

Overall I am very happy with the POwer BI as a BI tool. Although it's cloud version is pretty costly, for large organizations it's totally worth it.

Pros

Power BI is a very feature rich tool. It provides large selection of data connectors. Its self service ability is unmatched. Power BI desktop version combined with their cloud version gives you unmatched flexibility to create BI reports and distribute within large number of teams/users. Creating visulaizations is pretty intuitive and thanks to it's inbuilt visual store you have lot of options for the visual elements to choose from.

Cons

one of the few points I find annoying is that the 'look and feel' is not that intuiive and take a lot of efforts to change look and feel settings of the elements and the dashboard. Becomes quite cumbersome quickly if you have lot of visuals and client asks for frequent changes to the look and feel of the dashbaord.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Microsoft Power BI

Fantastic Visual Dashboards

Reviewed 4 years ago

Overall, five out of five stars. It has a very user-friendly interface for front-users.

Pros

The ability to generate visually pleasing Dashboards was a great feature of the program. In addition, the platform is able to quickly connect with various data sources ranging from access databases, SQL databases, excel spreadsheets, and other systems.

Cons

This software involved local installation as opposed to a cloud based interface. This was a negative in terms of the initial setup of the software. However, once installed, this presented a non-issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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Microsoft Power BI

I love this solution!

Reviewed 3 years ago

The PowerBI experience is excellent, especially I appreciate the integration with Office 365, also the mobile version works very easily.

Pros

I like the flexibility to visualize data from different sources regardless of whether it is in the cloud or local servers.

Cons

I would like you to have more information about the connection to the gateways for integration with OnPremise systems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

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Microsoft Power BI

Visualization tool

Reviewed 4 years ago

These reports on the cloud are the perfect solution for making decisions on a hugh level and you also can go to more detail. It is a great toool

Pros

Great to make reports with detail and to have it online. Any new version bring more functionalities and different grafh you can use to create the report and see the fata as you need.

Cons

A training is required, you need to lear how to create calculated fields. The language is not thay easy to use

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power BI Review

Reviewed 4 years ago

One of the best BI tools around at a very competitive price point, filled with features and integration with MS products.

Pros

Way easier user experience in generating reports (the "power" adjective makes total sense). Integrelation with Excel, Cortana. Machine learning and analytics, like that of Google, makes generating reports a no-brainer. Simply type what you want in plain English or ask Cortana.

Cons

Not sure if there is an option for a non-cloud version. This is non-open source. Microsoft may potentially view your data, but MS or other search engine has this anyway through Windows 10.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Microsoft Power BI

Excel lovers will hate it

Reviewed 5 years ago

Its not as easy as its marketed.

Pros

Loading and connecting to any data source quickly and cloud based thing is a real relief. Quick insights are great but not useful.

Cons

For the majority of the users of Excel, it can be initially difficult to relate to a tool without pivot table features. Also as per my need, it doesn't connect to 2 of my digital marketing tools- dfp and eyereturn. I am still thinking of why did I choose this not so userfriendly tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

Customer review of Power BI

Reviewed 2 years ago

The overall experience is good. If you are using SharePoint online or office 365 you should use Power BI.

Pros

It gives you power to connect with an external database or cloud databases. We can develop custom graphical reports based on the client requirement.

Cons

I did not found anything specific about this product. But one part is it is not free and it requires a subscription to use all the features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

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Microsoft Power BI

Extremely powerful analytics

Reviewed 3 years ago
Pros

PowerBI is an exceptionally powerful Business Intelligence analytics tool. I've never seen anything work so well at seamlessly stitching together data from multiple sources into outstanding reports and visuals. Hooked up to Azure or an SQL Analysis Services back-end, it's ridiculously fast. We are currently providing sales analysis reports for a large fast-food chain and have no issues running ticket-level detail reports over months or years of data for thousands of restaurants at once.

Cons

Depending on your use case, it can be very costly. The on-premise version is cheaper for large organizations because you don't pay per user, but has several limits that don't exist in the cloud-hosted version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

Very easy to adopt BI or Visualization Tool

Reviewed 5 years ago

If you have no enough budget to begin your visualization and data analyze cases and you also don't like other commercial or open source BI or visualization tool, you should try it first. I believe you will like it. BTW, I still think Tabelau is best one tool of visualization and its cost is also expensive.

Pros

Easy to use, get Desktop designer tool and cloud-based server. You also can choice on-premised Power BI server for your local deployment needs.

Cons

Because Power BI Report Server(On-Premises) must use SQL Server Report Services and SQL DB, you must understand how to manage SQL SSRS. At right now, this license model is strange for understanding. I think Power BI Services's license model(Cloud based) is very easy to understand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI

Cheaper alternative to Tableau

Reviewed 4 years ago
Pros

Rich data visualization tool, cloud based or locally installed. Very nimble, excellent value for money compared to Tableau. Also, easier to pick up and deploy.

Cons

Requires some/advanced knowledge of Excel pivot tables, dependent on Microsoft membership (Office365), not as feature-rich as Tableau.