Mouseflow Features

Mouseflow

Live Click Tracking & Website Heatmaps

4.38/5 (16 reviews)

Mouseflow Feature Summary

  • Mouse Tracking
  • Click Heatmaps
  • Movement Heatmaps
  • Scroll Heatmaps
  • Keystroke Logging
  • In-Page Analytics
  • Link Analytics
  • Form Analytics
  • Funnel Analysis
  • Drop-Off Analysis
  • Performance Testing
  • Usability Analysis
  • Trend Report

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Mouseflow Feature Reviews

12 reviewers had the following to say about Mouseflow's features:

Marco Illgen

Great Mouse Tracking Tool

2018-03-19

Pros

Also, they did a good job of communicating the data security policy that you have to adapt to your website.

Cons

It was a little bit overwhelming to overlook all the features in the dashboard. I couldn't manage to find some simple features like the embed code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
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David Saavedra

Just an overall sotfware

2019-09-02

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Philip Leth

Best in class software

2019-09-27

We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.

Pros

After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.

Cons

I think Mouseflow is one of the best pieces of software I've used in a long time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Filippo Saccaro

Verified Reviewer

The right balance between costs and features

2017-06-08

Pros

Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Cons

I expect integrations with other tools to be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Tyler Madison

Great for Customer Insight

2013-09-30

It's great for testing assumptions and gaining real-time customer feedback.

Pros

Easy to setup Good support Good prices Highly accurate

Cons

None

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Anonymous
A verified reviewer

Best way to review User Sessions

2018-05-02

Being able to review across multiple device types, seeing through the form feature where customers may be having difficulty and getting a full view of my sales Funnel.

Pros

This allows me to turn it off or on when needed and also the filters to view sessions such as tags.

Cons

I wish there was a feature to "freeze/put on hold" and add another site in place of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Katherine Kimmel

provides great CX insights

2018-12-14

Pros

Easy to implement and view mouse heat maps

Cons

It adds slightly to site load time - normally not a noticeable amount, but every nanosecond counts with increasing short audience attention spans.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Content Specialist (Computer Software company, 201-500 employees)
Verified Reviewer

Simple user recording app

2018-09-30

Pros

Mouseflow is perfect if you need an easy-to-use app for recording user activity on your website and heatmaps.

Cons

I feel that UX could be improved, especially when it comes to layout. Some of the copy could be updated as well.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Crystal Ignatowski

Great For Recording Iframes

2018-04-23

Pros

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error".

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
(Chemicals company, 501-1000 employees)

Worthwhile Heat Mapping Tool

2019-07-24

Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers.

Pros

Mouseflow is a great tool for heat mapping and session recordings.

Cons

We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Jordan Comstock

Good tool for user behavior

2019-05-10

Helpful for understanding customers.

Pros

A valuable tool for our CRO

Cons

Sometimes this tool does not load the way it should.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Crystal Ignatowski

Verified Reviewer

Pricier Than Some, But Still A Good Asset

2017-05-31

Pros

So far, pros include: -Being able to record (and SEE) what users are doing in an iframe -Lots of features (we probably are not using Mouseflow to its full potential) -Easy to set up

Cons

I don't like the fact that you can't add notes to recordings for other people on your team to see/read later. I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve. Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more