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Pendo Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.81/10
Pros and cons
Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.
Overall, very pleased with how quickly you can gain insights about how your products are being utilized.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.
We have apps so need better tool. And terrible biz practice trying to scam more money from customers.
You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences.
We try to gather info from these elements but the only options seem to be screenshots or accessing the limited info available in CSV download.