Quantum Metric Features

Quantum Metric

Web analytics and customer experience management

4.5/5 (4 reviews)

Quantum Metric Feature Summary

  • Time on site tracking
  • Site search tracking
  • Pageview tracking
  • Multiple site management
  • Territorial mapping
  • Behavioral mapping
  • Element analytics
  • Dynamic maps
  • Website analytics
  • User interaction tracking
  • Correlation engine
  • Interactive dashboards
  • Predictive analysis
  • Statistical analysis
  • Opportunity prioritization
  • Automatic segments
  • User-defined segments
  • Page performance analysis
  • Error conditions alerts
  • Network conditions analysis
  • HTTP(S) response analysis
  • Anomaly detection algorithms
  • User session replays
  • Federated login support
  • Tagless analysis
  • Aggregate behavior patterns
  • Form analytics
  • Behavior analysis
  • Call center integration

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Quantum Metric Feature Reviews

3 reviewers had the following to say about Quantum Metric's features:

Bryce Miller

It's the non-analytics platform to solve actual analytics problems

2017-10-23

We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Pros

-It closes a lot of gaps between analytics platforms and actual user's experiences.

Cons

-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quantum Metric


Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues.

Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

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Scott Knudson, MBA

Access to customer interaction better than any other competitor.

2017-10-24

We are able to see users interacting with our product and are better able to view friction and bugs on the site.

Pros

I like the ability drill down and being able to filter and see specific users who interact with specific elements on the site.

Cons

At times the User Interface is a little counter intuitive, like the awkward placement of "settings".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quantum Metric


Thank you for the great review Scott and for the ongoing feedback. Our roadmap is largely driven by our customer feedback and will certainly include your comments. Looking forward to continuing to remove those tricky friction points and ensure a perfect customer experience for all ReservationDesk customers.

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Andrei León

Excellent software for client management based on big data and artificial intelligence

2018-03-01

Pros

There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page

Cons

Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more