Quantum Metric Features

Quantum Metric

The Digital Experience Intelligence Platform

4.67/5 (6 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Behavior Tracking
Behavioral Analytics
Channel Attribution
Collaboration Tools
Conversion Rate Optimization
Conversion Tracking
Customer Activity Tracking
Customer Experience Management
Customer Segmentation
Dashboard
Data Visualization
Dynamic Content
Element Analytics
Embeddable Maps
Engagement Tracking
For Mobile
For Websites
Funnel Analysis
Heatmaps
Issue Management
Issue Tracking
Keyword Tracking
Knowledge Management
Multi-Channel Data Collection
Multiple Site Management
Pageview Tracking
Performance Metrics
Predictive Analytics
Product Data Management
Real Time Analytics
Real Time Monitoring
Referral Tracking
Reporting/Analytics
Screen Activity Recording
Search/Filter
Sentiment Analysis
Single Sign On
Site Search Tracking
Territorial Mapping
Time on Site Tracking
Transaction Monitoring
Usability Testing
User Interaction Tracking
User Journeys
Visitor Tracking
Visual Analytics
Website Analytics
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Behavior Tracking
Behavioral Analytics
Channel Attribution
Collaboration Tools
Conversion Rate Optimization
Conversion Tracking
Customer Activity Tracking
Customer Experience Management
Customer Segmentation
Dashboard
Data Visualization
Dynamic Content
Element Analytics
Embeddable Maps
Engagement Tracking
For Mobile
For Websites
Funnel Analysis
Heatmaps
Issue Management
Issue Tracking
Keyword Tracking
Knowledge Management
Multi-Channel Data Collection
Multiple Site Management
Pageview Tracking
Performance Metrics
Predictive Analytics
Product Data Management
Real Time Analytics
Real Time Monitoring
Referral Tracking
Reporting/Analytics
Screen Activity Recording
Search/Filter
Sentiment Analysis
Single Sign On
Site Search Tracking
Territorial Mapping
Time on Site Tracking
Transaction Monitoring
Usability Testing
User Interaction Tracking
User Journeys
Visitor Tracking
Visual Analytics
Website Analytics
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Behavior Tracking
Behavioral Analytics
Channel Attribution
Collaboration Tools
Conversion Rate Optimization
Conversion Tracking
Customer Activity Tracking
Customer Experience Management
Customer Segmentation
Dashboard
Data Visualization
Dynamic Content
Element Analytics
Embeddable Maps
Engagement Tracking
For Mobile
For Websites
Funnel Analysis
Heatmaps
Issue Management
Issue Tracking
Keyword Tracking
Knowledge Management
Multi-Channel Data Collection
Multiple Site Management
Pageview Tracking
Performance Metrics
Predictive Analytics
Product Data Management
Real Time Analytics
Real Time Monitoring
Referral Tracking
Reporting/Analytics
Screen Activity Recording
Search/Filter
Sentiment Analysis
Single Sign On
Site Search Tracking
Territorial Mapping
Time on Site Tracking
Transaction Monitoring
Usability Testing
User Interaction Tracking
User Journeys
Visitor Tracking
Visual Analytics
Website Analytics
Visit WebsiteCompare App

Quantum Metric Feature Reviews

5 reviewers had the following to say about Quantum Metric's features:

Michael K.

Very good e-commerce analytics, but a high learning curve

2020-04-14

Quantum Metric has improved our customer service and web development workflow.

Pros

It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search.

Cons

It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there).

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryce M.

It's the non-analytics platform to solve actual analytics problems

2017-10-23

We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Pros

-It closes a lot of gaps between analytics platforms and actual user's experiences.

Cons

-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quantum Metric


Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues.

Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

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Scott K.

Access to customer interaction better than any other competitor.

2017-10-24

We are able to see users interacting with our product and are better able to view friction and bugs on the site.

Pros

I like the ability drill down and being able to filter and see specific users who interact with specific elements on the site.

Cons

At times the User Interface is a little counter intuitive, like the awkward placement of "settings".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Quantum Metric


Thank you for the great review Scott and for the ongoing feedback. Our roadmap is largely driven by our customer feedback and will certainly include your comments. Looking forward to continuing to remove those tricky friction points and ensure a perfect customer experience for all ReservationDesk customers.

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Andrei L.

Excellent software for client management based on big data and artificial intelligence

2018-03-01

Pros

There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page

Cons

Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Mitchell H.

All the knowledge.

2019-05-23

Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible.

Pros

The tool gives me the ability to constantly learn and easily understand what is happening in my site.

Cons

Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage!

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more