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Tableau vs Fonvirtual Call Center Comparison

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Overview

Category Leaders

Tableau helps people and organizations become more data-driven as the trusted leader in analytics.

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

959

519

60

13

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.

EA

Edward A.

One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.

Pawe P.

I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.

Will C.

Pros

Not enoughreviews yet

Cons

Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.

DV

Divya V.

I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.

WB

William B.

What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features132
  • 360 Degree Feedback
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Annotations
  • Association Discovery
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Bayesian Analysis
  • Behavioral Analytics
  • Benchmarking
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Tracking
  • Categorization/Grouping
  • Channel Attribution
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Search
  • Customer Database
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Blending
  • Data Capture and Transfer
  • Data Cleansing
  • Data Connectors
  • Data Dictionary Management
  • Data Discovery
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Transformation
  • Data Visualization
  • Data Warehousing
  • Database Support
  • Demand Forecasting
  • Drag & Drop
  • Dynamic Content
  • ETL
  • Element Analytics
  • Email Management
  • Embeddable Maps
  • Employee Database
  • False Positives Reduction
  • Fax Management
  • File Sharing
  • File Storage
  • Financial Reporting
  • For Education
  • For Healthcare
  • For Sales Teams/Organizations
  • For Science
  • Forecasting
  • Functions/Calculations
  • Geographic Maps
  • Goal Setting / Tracking
  • High Volume Processing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Information Governance
  • Interaction Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Marketing Reports
  • Master Data Management
  • Match & Merge
  • Media Analytics
  • Messaging
  • Metadata Management
  • Mixed Methods Research
  • Mobile Access
  • Mobile Dashboards
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Multivariate Analysis
  • Natural Language Search
  • OLAP
  • Offline Access
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Dialer
  • Private Dashboards
  • Profitability Analysis
  • Progress Tracking
  • Progressive Dialer
  • Public Dashboards
  • Publishing / Sharing
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Query Builder
  • Queue Management
  • Radial Mapping
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Regression Analysis
  • Relational Display
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Reports
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Sensitive Data Identification
  • Sentiment Analysis
  • Simulation
  • Single Page View
  • Skills Assessment
  • Social Media Monitoring
  • Statistical Analysis
  • Statistical Process Control
  • Statistical Simulation
  • Storytelling
  • Strategic Planning
  • Survival Analysis
  • Task Management
  • Templates
  • Territorial Mapping
  • Text Analysis
  • Third Party Integrations
  • Time Series
  • Trend / Problem Indicators
  • Trend Analysis
  • Unattended Call Management
  • User Management
  • User Research Analysis
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Visual Discovery
  • Voice Mail
  • Website Analytics
  • Who Answered Log
  • Widgets
  • Total features69
  • 360 Degree Feedback
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Annotations
  • Association Discovery
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Bayesian Analysis
  • Behavioral Analytics
  • Benchmarking
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Tracking
  • Categorization/Grouping
  • Channel Attribution
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Search
  • Customer Database
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Blending
  • Data Capture and Transfer
  • Data Cleansing
  • Data Connectors
  • Data Dictionary Management
  • Data Discovery
  • Data Import/Export
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Migration
  • Data Quality Control
  • Data Security
  • Data Storage Management
  • Data Transformation
  • Data Visualization
  • Data Warehousing
  • Database Support
  • Demand Forecasting
  • Drag & Drop
  • Dynamic Content
  • ETL
  • Element Analytics
  • Email Management
  • Embeddable Maps
  • Employee Database
  • False Positives Reduction
  • Fax Management
  • File Sharing
  • File Storage
  • Financial Reporting
  • For Education
  • For Healthcare
  • For Sales Teams/Organizations
  • For Science
  • Forecasting
  • Functions/Calculations
  • Geographic Maps
  • Goal Setting / Tracking
  • High Volume Processing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Information Governance
  • Interaction Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Marketing Reports
  • Master Data Management
  • Match & Merge
  • Media Analytics
  • Messaging
  • Metadata Management
  • Mixed Methods Research
  • Mobile Access
  • Mobile Dashboards
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Multivariate Analysis
  • Natural Language Search
  • OLAP
  • Offline Access
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Dialer
  • Private Dashboards
  • Profitability Analysis
  • Progress Tracking
  • Progressive Dialer
  • Public Dashboards
  • Publishing / Sharing
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Query Builder
  • Queue Management
  • Radial Mapping
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Regression Analysis
  • Relational Display
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Reports
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Sensitive Data Identification
  • Sentiment Analysis
  • Simulation
  • Single Page View
  • Skills Assessment
  • Social Media Monitoring
  • Statistical Analysis
  • Statistical Process Control
  • Statistical Simulation
  • Storytelling
  • Strategic Planning
  • Survival Analysis
  • Task Management
  • Templates
  • Territorial Mapping
  • Text Analysis
  • Third Party Integrations
  • Time Series
  • Trend / Problem Indicators
  • Trend Analysis
  • Unattended Call Management
  • User Management
  • User Research Analysis
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Visual Discovery
  • Voice Mail
  • Website Analytics
  • Who Answered Log
  • Widgets

Integrations

  • Total integrations251
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk