Transera Features List

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Engaging customer analytics

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Transera Feature Summary

  • Customer engagement repository
  • Universal data dictionary
  • Customer interaction records
  • Agent activity records
  • Multi-source linking
  • Extensible data model
  • Easy data ingestion
  • Easy data integration
  • Big data backbone
  • Customer engagement analyzer
  • Impacts on business outcomes
  • View all real-time data
  • Segmentation and profiling
  • What and who delivers results
  • Cross-system measures
  • Custom visuals
  • Dashboards and scheduling
  • What-if analysis
  • Global visibility
  • Online support

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