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Yellowfin vs Fonvirtual Call Center Comparison

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Overview

Yellowfin is a leading Business intelligence Software vendor. With more than 1,000,000 users globally - Yellowfin is the...

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

12

4

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features91
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Benchmarking
  • Blended Call Center
  • Budgeting/Forecasting
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Database
  • Fax Management
  • File Sharing
  • Financial Analysis
  • Financial Reporting
  • Forecasting
  • Functions/Calculations
  • Geographic Maps
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Reports
  • KPI Monitoring
  • Key Performance Indicators
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Marketing Reports
  • Messaging
  • Metadata Management
  • Mobile Access
  • Mobile Dashboards
  • Mobile Reporting
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Data Sources
  • OLAP
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Dialer
  • Private Dashboards
  • Profitability Analysis
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Public Dashboards
  • Publishing / Sharing
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relational Display
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Self-service Analytics
  • Simulation
  • Single Page View
  • Single Sign On
  • Skills Assessment
  • Streaming Analytics
  • Summary Reports
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Visual Discovery
  • Visual Workflow Management
  • Voice Mail
  • Website Analytics
  • Who Answered Log
  • Widgets
  • Workflow Management
  • Total features69
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Development
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Benchmarking
  • Blended Call Center
  • Budgeting/Forecasting
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Database
  • Fax Management
  • File Sharing
  • Financial Analysis
  • Financial Reporting
  • Forecasting
  • Functions/Calculations
  • Geographic Maps
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integration into Third Party Applications
  • Interaction Tracking
  • Interactive Reports
  • KPI Monitoring
  • Key Performance Indicators
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Marketing Reports
  • Messaging
  • Metadata Management
  • Mobile Access
  • Mobile Dashboards
  • Mobile Reporting
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Data Sources
  • OLAP
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Dialer
  • Private Dashboards
  • Profitability Analysis
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Public Dashboards
  • Publishing / Sharing
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relational Display
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Self-service Analytics
  • Simulation
  • Single Page View
  • Single Sign On
  • Skills Assessment
  • Streaming Analytics
  • Summary Reports
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Visual Discovery
  • Visual Workflow Management
  • Voice Mail
  • Website Analytics
  • Who Answered Log
  • Widgets
  • Workflow Management

Integrations

  • Total integrations25
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk