Acknow Pricing, Features, Reviews & Comparison of Alternatives

Acknow

Cloud-based knowledge management platform for SMBs

5.0/5 (2 reviews)

Acknow overview

AcKnow is a cloud-based knowledge management system that offers SMBs a single and centralized platform from which to create, monitor and improve knowledge based support workflows. Incorporating a built-in WYSIWYG editor, omnisearch technology, gamification mechanisms, messaging and collaboration tools as well as reporting and statistics capabilities, AcKnow aims to provide users with a comprehensive knowledge management solution for customer service, technical support and IT helpdesk departments.

With the user-friendly WYSIWYG editor, users can create and edit articles easily with attached files and added tags. The AcKnow content management system also grants users access and version control, enabling users to publish content for external users as well as retain internal copies for editing. To help users build their knowledge base efficiently, AcKnow allows users to import existing documents and export articles in Word, PDF and text formats. By supporting categorization, tags and omnisearch technology, AcKnow ensures users can find necessary articles, file attachments and users quickly. Users can also access a terminology glossary and collect feedback in order to evaluate and maintain quality content.

AcKnow employs social mechanics to inform individuals, providing users with a news feed to track their favorite topics, articles and authors. With gamification capacity, AcKnow permits users to create badges with the intention of motivating and engaging employees in the knowledge management process. Other AcKnow features include defined role-based permissions, an inbuilt messenger to promote collaborative editing, an activity dashboard with actionable widgets to help users prioritize tasks and a statistics module to enable users to analyze global, individual and team metrics.
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Pricing

Starting from
$20/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe

Supported languages

English
Acknow screenshot: Analyze global, individual & team metrics with the statistics moduleCase: Acknow implementation in EltexAcknow screenshot: Determine role-based permissionsAcknow screenshot: Create articles with user-friendly WYSIWYG editorAcknow screenshot: Search through articles & files with omnisearchAcknow screenshot: View tasks and statistics on AcKnow dashboard

Acknow reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Anna Zhadovets

Excellent knowledge base system

Used daily for 1-2 years
Reviewed 2017-02-27
Review Source: Capterra

Acknow is very easy to use and manage. We use it for our customer service and tech support team. Acknow improve our support service and helps it to solve different problems in a shorter time. Its features allows to create articles with different content and link it with our documents. The Customer Service Acknow is brilliant. They are always friendly, helpful and quick for response. It's really great!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marina Kalashnikova

Perfect balance between price and quality

Reviewed 2017-01-20
Review Source: Capterra

Great software for knowlege managment, might be useful not just for support department but whole compony. Helps to save money and time, simple in using.

Response from The Invaders


Thank you for your opinion!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Acknow pricing

Starting from
$20/month
Pricing options
Free trial
Subscription
View Pricing Plans

AcKnow offers 4 price plans.

Starter: $20/month billed annually for 5 users, all features and 15 Gb.
Team: $80/month billed annually for 20 users, all features and 25 Gb.
Business: $400/month billed annually for 100 users, all features and 50 Gb.
Enterprise: To receive a custom enterprise quote, contact AcKnow directly.

Acknow features

API
Access Control
Activity Dashboard
Collaborative Workspace
Communication Management
Document Storage
File Management
Permission Management
Search Functionality

Activity Tracking (117 other apps)
Automatic Notifications (151 other apps)
Chat (134 other apps)
Collaboration Tools (240 other apps)
Commenting (159 other apps)
Customizable Branding (124 other apps)
Document Management (123 other apps)
Drag & Drop Interface (139 other apps)
Projections (117 other apps)
SSL Security (118 other apps)
Third Party Integration (152 other apps)

Additional information for Acknow

Key features of Acknow

  • WYSIWYG editor
  • User access controls
  • Role-based permissions
  • Activity dashboard
  • Glossary
  • Data import
  • Data import/export
  • PDF conversion
  • Tags
  • File management
  • Omnisearch
  • Customizable categories
  • Knowledge base
  • Gamification
  • Feedback collection
  • Feedback management
  • Reporting & statistics
  • Progress reports
  • Summary reports
  • Ad hoc analysis
  • Prioritizing
  • Dashboard creation
  • Permission management
  • Messenger
  • Collaborative workspace
  • Data management
  • Document storage
  • Document review
  • Document tagging
  • FAQ
  • Employee self service
  • Guided problem solving
  • Full text search
  • Communication management
  • Collaborative review
  • Versioning
View All Features

Benefits

AcKnow includes an inbuilt WYSIWYG editor, allowing users to create knowledge base articles with multimedia content easily.
AcKnow incorporates omnisearch technology, helping users to find articles, files, terms and other users quickly.
Users have access to comprehensive statistics and reporting tools, enabling users to control vital key performance indicators effectively.
AcKnow supports a glossary with which enterprises can unify their terminology and maintain consistency across all articles.
Users can import existing documents from Word, PDF and other formats, ensuring they are instantly available and editable in the knowledge management platform.