Alma Suite vs Help Lightning Comparison

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Overview

Alma Suite is a cloud-based platform which combines a private social network, knowledge base, and tools for task management,...

Help Lightning is a web-based remote support software designed to help service organizations of all sizes assist customers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$360.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(8)

5

4

3

2

1

4

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(10)

5

4

3

2

1

10

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.
HL its a great product and it is unique in the market, it can have thousands of use case all over the world.
It's easy to use and especially powerful to conduct complex tasks when two people are in different locations.

Cons

Cons

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
Field engineers in some countries limited to visit customer sites due to coved 19.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features31
  • API
  • Access Control
  • Assessment Management
  • Assignment Management
  • Automatic Notifications
  • Call Routing
  • Call Tracking
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Contact Management
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Diagnostic Tools
  • Document Management
  • Email Notifications
  • Employee Database
  • Employee Profile
  • Filtered Views
  • Gamification
  • Idea Ranking
  • Ideation
  • Instant Messaging
  • Knowledge Base Management
  • Permission Management
  • Personalized Profiles
  • Progress Tracking
  • Project Management
  • Projections
  • Remote Access
  • Remote Control
  • Role-Based Permissions
  • Search Functionality
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integration
  • Training Management
  • Two-Way Audio & Video
  • User Management
  • Video Call Recording
  • Video Streaming
  • Voting
  • Total features20
  • API
  • Access Control
  • Assessment Management
  • Assignment Management
  • Automatic Notifications
  • Call Routing
  • Call Tracking
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Contact History
  • Contact Management
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Diagnostic Tools
  • Document Management
  • Email Notifications
  • Employee Database
  • Employee Profile
  • Filtered Views
  • Gamification
  • Idea Ranking
  • Ideation
  • Instant Messaging
  • Knowledge Base Management
  • Permission Management
  • Personalized Profiles
  • Progress Tracking
  • Project Management
  • Projections
  • Remote Access
  • Remote Control
  • Role-Based Permissions
  • Search Functionality
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integration
  • Training Management
  • Two-Way Audio & Video
  • User Management
  • Video Call Recording
  • Video Streaming
  • Voting

Integrations

  • Total integrationsN/A
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alma Suite vs. Help Lightning

See how Alma Suite and Help Lightning stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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