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Aloha Cloud
5
71
4
79
3
34
2
21
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing payments and POS transactions
Table of Contents
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Aloha Cloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Aloha Cloud overview
Based on 224 verified user reviews
What is Aloha Cloud?
By industry, Aloha Cloud reviewers are most commonly professionals in restaurants (44%). The most frequent use case for Aloha Cloud cited by reviewers is restaurant POS (56% of reviewers).
What do users say about Aloha Cloud pricing?
Some users report that Aloha Cloud’s package reduces mistakes and justifies its cost, and some reviewers feel the pricing is better than previous systems. However, reviewers indicate it is expensive, with extra fees and price increases without added value.
Starting price
Alternatives
with better value for money
Pros & Cons
Training and Learning Curve
Professional Use
Sales and Reporting
Customer Support
Bugs and Issues
Printer and Receipt Issues
Aloha Cloud’s user interface
Aloha Cloud review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.5
Ease of use
4.0
Customer support
3.3
Reviews sentiment
What do users say about Aloha Cloud?
Reviewers feel Aloha Cloud is intuitive and easy for staff to learn, with flexible programming and useful sales tracking. They appreciate its clean interface, inventory management, and reporting features, though some find customization and advanced reporting limited. They say it works well for restaurants, offering efficient payment processing and reliable performance for daily operations. Some mention that pricing is high, especially for small businesses, and that updating prices or adding devices can be complicated.
They report frequent glitches, slow customer support, and delays in resolving issues, which frustrate them during busy times. They note printer and receipt problems, limited customer information customization, and difficulties with bulk emails. Some indicate inventory management could be improved, and that customer service has declined, with outsourced reps lacking product knowledge.
Select to learn more
Who uses Aloha Cloud?
Based on 224 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Aloha Cloud's key features
Most critical features, based on insights from Aloha Cloud users:
All Aloha Cloud features
Features rating:
Aloha Cloud alternatives
Aloha Cloud
Starting from
No pricing info
Rezku POS
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Per month
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Starting from
99
Per month
Toast POS
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69
Per month
Aloha Cloud pricing
Starting from
No pricing info
User opinions about Aloha Cloud price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Aloha Cloud's price and value, mention it in a positive light.
Some users report that Aloha Cloud offers a complete package and say the product pays for itself through reduced mistakes and ease of access. Some reviewers feel the pricing is better than previous POS systems they used, and they appreciate the support included. Users think the cost is justified for the features provided, though they wish device additions didn’t incur extra fees. However, reviewers indicate the software is expensive, especially for small businesses, and some say price increases occur without added value. Some users find the technology dated for the price and feel additional costs accumulate quickly.
, and
Aloha Cloud integrations (5)
Integrations rated by users
We looked at 224 user reviews to identify which products are mentioned as Aloha Cloud integrations and how users feel about them.
Integration rating: 5.0 (1)
“Use for online ordering”
Don J.
Sr. Director of IT
Integration rating: 5.0 (1)
“employees entered into decision logic are then passed into Paylocity”
“Important as decision logic is our above restaurant software.”
Don J.
Sr. Director of IT
Integration rating: 4.0 (1)
Other top integrations
Aloha Cloud customer support
What do users say about Aloha Cloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Aloha Cloud customer support.
A small group of reviewers say customer support is quick to respond, helpful, and able to resolve issues efficiently.
The majority of users report difficulty reaching support, with long wait times and slow or no follow-up on issues.
A significant portion of users feel support staff lack product knowledge and struggle to resolve anything beyond basic problems.
Widespread user sentiment highlights frustration with impersonal, outsourced service and a decline in support quality over time.
Support options
To see what individual users say about Aloha Cloud's customer support, check out the review snippets below.
“Further, the customer assistance helps users, and complaints are effortlessly resolved.”
Domonkos V.
Software Developer
“The rest would be for service, but they don't give any.”
Michael B.
Vice President
“We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it.”
Michael B.
Vice President
“There are way too many people and systems involved in the customer service.”
Steve G.
Director of F&B
Aloha Cloud FAQs
Aloha Cloud has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Aloha Cloud used for?
Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years. Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support. Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
Q. What level of support does Aloha Cloud offer?
Aloha Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
