AnswerHub vs Alloy Navigator Comparison

Overview

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.5

(43)

5

4

3

2

1

23

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Pros

The ease of use, ability to customize the software to our needs and the fantastic support we receive.
I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it.

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.

Cons

The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
If you have no teams at all, individuals can be overwhelmed as their are many features to this application.
We have been using Alloy for over 13 years and have no plans to change.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Barcode Scanning
  • Barcode Support
  • Benchmarking
  • Billable Hours Tracking
  • CRM Integration
  • Calendar Management
  • Catalog Management
  • Categorization
  • Change Management
  • Change Order Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • HIPAA Compliance
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Ideation
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Productivity Reporting
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Rich Text Editor
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Software Development Kit
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Timer
  • Visual Analytics
  • Web Analytics
  • Widgets
  • Workflow Management
  • Total features144
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Barcode Scanning
  • Barcode Support
  • Benchmarking
  • Billable Hours Tracking
  • CRM Integration
  • Calendar Management
  • Catalog Management
  • Categorization
  • Change Management
  • Change Order Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Portal
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Filtered Views
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • HIPAA Compliance
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Ideation
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Productivity Reporting
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring