AnswerHub vs Guru Comparison

Overview

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

Guru is a web-based knowledge management solution that enables businesses to capture, organize, and retrieve relevant information...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.6

(45)

5

4

3

2

1

29

13

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Pros

This is a great product and company that cares a lot about customer happiness. The tool itself helps the team im on and Im excited how they improve on it going forward.
This tool is used by our outbound teams and extremely helpful when grabbing content or answers in the moment. Fast and flexible; also love that we get feedback on our top knowledge content.
There is lots to like in this knowledge management platform. New hires absolutely love being able to find the information then need and trust it once they have found it.

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.

Cons

The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team.
Only complaint is that I didn't find someone but I'd try again.
Sometimes it's difficult for me to find the "activity" page but only because it's underneath the Dashboard. I believe it should have it's own tab.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Content Management
  • Custom Development
  • Customizable Branding
  • Data Capture and Transfer
  • Data Import
  • Data Transformation
  • Document Management
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Permission Management
  • Project Management
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Software Development Kit
  • Third Party Integration
  • Web Analytics
  • Total features13
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Content Management
  • Custom Development
  • Customizable Branding
  • Data Capture and Transfer
  • Data Import
  • Data Transformation
  • Document Management
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Permission Management
  • Project Management
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Software Development Kit
  • Third Party Integration
  • Web Analytics

Integrations

  • Total integrations2
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations26
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerHub vs. Guru

See how AnswerHub and Guru stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.