AnswerHub vs Outpost Comparison

Overview

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

Outpost helps businesses organize emails, collaborate on tasks, respond to customer queries, and track messages through a...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.4

(10)

5

4

3

2

1

5

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Pros

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.

Cons

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Auto-Responders
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Custom Development
  • Customizable Branding
  • Customizable Templates
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Mailing List Management
  • Permission Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Updates
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Single Sign On
  • Software Development Kit
  • Template Management
  • Visual Analytics
  • Web Analytics
  • Total features24
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Auto-Responders
  • Automatic Notifications
  • Commenting
  • Communication Management
  • Custom Development
  • Customizable Branding
  • Customizable Templates
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Mailing List Management
  • Permission Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Updates
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Single Sign On
  • Software Development Kit
  • Template Management
  • Visual Analytics
  • Web Analytics

Integrations

  • Total integrations2
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerHub vs. Outpost

See how AnswerHub and Outpost stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.