AnswerHub vs Shelf Comparison

Overview

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

Shelf is a highly awarded, innovative Knowledge Automation platform for the remote workforce focused on helping companies...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.9

(52)

5

4

3

2

1

47

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Pros

It was a wonderful experience implementing Shelf. The project won the Partnership and Collaboration Award 2018 with Ontario's Economic Development Council.
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization.
It has a slick interface and was easy to learn. It's nice that I have both private areas and areas that I can share with an organization.

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.

Cons

M using different Cloud Storage Systems for different purposes - Customers, inside the Company, private. Therefore I lost the overview on a daily basis - what is where.
Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all.
So far I haven't found a lot to dislike about Shelf.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Administrative Reporting
  • Authentication
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Catalog Management
  • Categorization
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Custom Development
  • Custom Forms
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Data Capture and Transfer
  • Data Recovery
  • Data Storage Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Engagement Analytics
  • File Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Ideation
  • Image Library
  • Indexing
  • Knowledge Base Management
  • Multiple Format Support
  • Multiple User Accounts
  • Natural Language Search
  • Online Catalog
  • Partner Management
  • Permission Management
  • Product Catalog
  • Project Notes
  • Question Library
  • Remote File Access
  • Reporting & Statistics
  • Resource Management
  • Resume Database
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Software Development Kit
  • Tagging
  • Third Party Integration
  • Usage Tracking
  • Visual Analytics
  • Web Analytics
  • Total features59
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Administrative Reporting
  • Authentication
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Catalog Management
  • Categorization
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Custom Development
  • Custom Forms
  • Customizable Branding
  • Customizable Categories
  • Customizable Questions
  • Data Capture and Transfer
  • Data Recovery
  • Data Storage Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Engagement Analytics
  • File Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Ideation
  • Image Library
  • Indexing
  • Knowledge Base Management
  • Multiple Format Support
  • Multiple User Accounts
  • Natural Language Search
  • Online Catalog
  • Partner Management
  • Permission Management
  • Product Catalog
  • Project Notes
  • Question Library
  • Remote File Access
  • Reporting & Statistics
  • Resource Management
  • Resume Database
  • Rich Text Editor
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Software Development Kit
  • Tagging
  • Third Party Integration
  • Usage Tracking
  • Visual Analytics
  • Web Analytics

Integrations

  • Total integrations2
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations7
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerHub vs. Shelf

See how AnswerHub and Shelf stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.