AnswerHub vs ToucanTech Comparison

Overview

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

ToucanTech is an all-in-one solution for managing and growing alumni communities through an online portal. Designed for schools,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.8

(25)

5

4

3

2

1

21

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Pros

Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.
Excellent product and great company to deal with. You really get to know the team and the customer support is very responsive.
We can now communicate with our school and alumni audiences and involvement on our online community is growing every day. Toucan Tech's customer support and other network opportunities is excellent.

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.

Cons

The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.
The possibilities the Toucan system offers for everything from Event Management (an Eventbrite set-up), News Postings and Communications are only limited by the User/Adminstrator - i.e. me.
Tendency to slow down from time to time making searches and adding images or news difficult. Tendency for blue "shading" to appear over every word and element of a search.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Anti Spam
  • Automatic Notifications
  • Built-In Database
  • Commenting
  • Communication Management
  • Contact Database
  • Content Library
  • Custom Development
  • Customizable Branding
  • Duplicate Detection
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Tracking
  • Employee Communities
  • Event Scheduling
  • Event Ticketing
  • Financial Management
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Member Account Access
  • Permission Management
  • Progress Tracking
  • Prospecting Tools
  • Real Time Data
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Student Portal
  • Tagging
  • Web Analytics
  • Total features26
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Anti Spam
  • Automatic Notifications
  • Built-In Database
  • Commenting
  • Communication Management
  • Contact Database
  • Content Library
  • Custom Development
  • Customizable Branding
  • Duplicate Detection
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Tracking
  • Employee Communities
  • Event Scheduling
  • Event Ticketing
  • Financial Management
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Member Account Access
  • Permission Management
  • Progress Tracking
  • Prospecting Tools
  • Real Time Data
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Student Portal
  • Tagging
  • Web Analytics

Integrations

  • Total integrations2
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerHub vs. ToucanTech

See how AnswerHub and ToucanTech stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.