AnswerHub vs Vectera Comparison

Overview

AnswerHub is an enterprise developer relations software for building custom privately or publicly facing communities.

Vectera is a cloud-based online conferencing platform designed to assist sales, customer success, and financial advisory...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(32)

5

4

3

2

1

11

15

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.8

(86)

5

4

3

2

1

71

15

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor.
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

Pros

I absolutely love the dedicated rooms which keep files ready for the next meeting. I love that we can record sessions so that the trainee can go back and watch them at any time.
The best part of this platform is the ease of use - both for our clients and internally. Of equal importance, of course, is the audio/video delivery and that has been nearly flawless.
I must also highlight the great technical support service that are very receptive to solve doubts and take very into consideration the ideas of improvement of the application of their clients.

Cons

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.
Managing spammers is not ideal. But same goes for many other similar products.

Cons

No registration and no mess. This is a complete no-brainer and really Easy to use for small agencies and solopreneurs such as coaches, counselors, and consultants.
I shy away from software that provides poor support as I don't have time in my busy day to track down solutions to issues or search Google for answers on a bulletin board.
For a simple convo it's good but for heavy use it pulls too much. It means people with slow computers or poor network have some trouble.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features23
  • @mentions
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Brainstorming
  • Calendar Management
  • Calendar Sync with Google
  • Client Portal
  • Commenting
  • Communication Management
  • Communications Calendar
  • Conferencing
  • Content Repository
  • Custom Development
  • Customizable Branding
  • Data Storage Management
  • Document Storage
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Event Calendar
  • File Transfer
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Meeting Management
  • Microsoft Outlook Integration
  • On-Demand Webcasting
  • Permission Management
  • Presentation Streaming
  • Rich Text Editor
  • Role-Based Permissions
  • Scheduling
  • Search Functionality
  • Single Sign On
  • Software Development Kit
  • Task Scheduling
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Web Analytics
  • Whiteboard
  • Total features27
  • @mentions
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Brainstorming
  • Calendar Management
  • Calendar Sync with Google
  • Client Portal
  • Commenting
  • Communication Management
  • Communications Calendar
  • Conferencing
  • Content Repository
  • Custom Development
  • Customizable Branding
  • Data Storage Management
  • Document Storage
  • Email Integration
  • Email Notifications
  • Employee Communities
  • Event Calendar
  • File Transfer
  • Forum / Discussion Board
  • Gamification
  • Ideation
  • Knowledge Base Management
  • Meeting Management
  • Microsoft Outlook Integration
  • On-Demand Webcasting
  • Permission Management
  • Presentation Streaming
  • Rich Text Editor
  • Role-Based Permissions
  • Scheduling
  • Search Functionality
  • Single Sign On
  • Software Development Kit
  • Task Scheduling
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Web Analytics
  • Whiteboard

Integrations

  • Total integrations2
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerHub vs. Vectera

See how AnswerHub and Vectera stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.