AnswerHub Features

AnswerHub

Developers Enabling Developers

4.13/5 (32 reviews)

AnswerHub Feature Summary

  • Control who can see what.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Follow topics and get updates.
  • Direct user to user messaging.
  • Advanced search allows you to search everything.
  • See # of questions, users, pageviews and more.
  • Reputation scoring, badges, and expert identification
  • Capture, comment, and upvote on ideas. Track their progress.
  • Advanced analytics view of pageviews and community activity.
  • Reputation scores and badges. Custom badges can be added.
  • Create, organize and share (and even wikify) articles.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.

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Competitor Feature Comparison

AnswerHub Feature Reviews

25 reviewers had the following to say about AnswerHub's features:

Anonymous
(Internet company, 51-200 employees)

One of the best off-the-shelf Q&A products in the market

2018-03-28

Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

Pros

The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

Cons

Finally, the API could be more stable and get more active development to support more use cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DZone


Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.

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Craig Kumick

Solves our internal Q&A needs

2018-03-12

Pros

Easy to understand format for users to ask and answer questions.

Cons

Plugin management is a little annoying, but very few people have to deal with that, so not too worried.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Intuitive Q&A features. Super flexible in personnalisation. Support team with goodwill!

2018-03-20

Pros

- Highly configurable (permissions, theme)

Cons

- No easy personnalisation via the admin dashboard though avdertised, you need IT skills, patience and curiosity to make theme / feature changes (minimal code documentation).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
vijay kakadiya

It had served our Q&A forum needs

2018-03-08

Pros

It has easy to use UI. Fast and responsive and reliable.

Cons

Search is something that needs to be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylwia Ganiec

Intuitive user interface with great features that enhance collaboration.

2017-11-08

* Delivered a valuable user experience through a wider range of functionality.

Pros

An ability to control permission based on a reputation score as a kind of gratification for active users.

Cons

Analytics functionality that it is built-in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Mohar

From users point of view, experience is great and solution is easy to use

2018-03-13

Pros

We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Cons

Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward Cable

Robust, feature-rich software allowing great flexibility in enabling community to support themselves

2018-03-08

Pros

Being able to subscribe to updates of posts so it's like an email/forum-based tool as well.

Cons

Administrative interface could be more user-friendly as it's difficult to understand various configurations. Spam control could be improved as I can't find options to require approval of new users - we have many spam users sign up for our answerhub and need to go back and delete all these fraudulent accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Peter Yim

I would like to see more stabilities and performance enhancement to our site

2018-03-12

Pros

For example, an user can control visibility of an answers.

Cons

Each time there is a software upgrade, we have to re-validate our custom theme and plugins. This hinders us from upgrading smoothly Bugs in the current version don't get patches to be fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Gianting Yeh

pretty good. Responsive feedback.

2018-03-08

Pros

It was customizable which was nice.

Cons

The code sometimes was very hidden and we weren't sure if things were in a jar file or if they were in some other location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

The folks at DZone are wonderfully responsive both electronically and in person.

2018-03-08

Our corporate level product forums are primarily based on functionality of this product, although we fail to take full advantage of its functionality.

Pros

I like any number of features that come with this platform including Space/SubSpaces, metadata grouping, the wide variety of email notification selections, and the flexibility of the formats.

Cons

I wish the new content list was formatted as Master/Detail instead of standard single column list. I also would prefer that there were more choices than just publish or delete when reviewing content as a Moderator. There should be a means of sending a Question back to draft status.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Overall, I'm having a good experience with the AnswerHub platform.

2018-03-08

We moved a lot of the user's features request from a ticket-based platform, which is closed, to this open platform that is accessible for all users to see and participate.

Pros

Very customizable - for me, it's a plus, when the product is missing features and there are ways to work around it.

Cons

Some built-in items (kb,etc.) are implemented as plugins, which means you can't convert from one item to another. We had to do a lot of customizations, for stuff we'd expect to be out-of-the-box (such as blocking users from posting before validating their emails).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenny Cao

Great experience using it as a community platform

2015-12-09

There's some functionalities that are more confusing to use (eg. permissions), and we came across some kinks in our platform.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Philip Joung

AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

2018-03-15

Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful.

Pros

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time. From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged. The Q&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself.

Cons

The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1001-5000 employees)

Overall a nice experience, a few hurdles here and there, but continues to improve.

2018-03-13

No special benefits.

Pros

Functionality and features of the site are nice, the site layout is well done also, overall pleased with the product.

Cons

The reporting functionality is the greatest weak point of this software and needs some much needed love and attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylwia Ganiec

Easy and fast tool to use as a Q&A site

2016-02-10

Cons - Unfriendly admin console - A large range of roles (permissions) for specific actions on the site might be overwhelming at first

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Bischoff

Verified Reviewer

Excellent knowledge base

2016-02-09

The immediate search function has proved very helpful.

Pros

Easy to use ..... Ability to segregate content into "spaces" if necessary .....

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Andrew Stanton

This powers the developer community site for MSFT Visual Studio

2017-12-16

Pros

None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

Cons

Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1001-5000 employees)

Stable, flexible and community driven.

2018-03-16

Pros

The software is extremely stable, we've found great flexibility with add-ons and community-driven tools, and bringing it into our domain has been fairly simple.

Cons

I often find myself wanting to do some simple account investigation or moderation, and it would be great if I didn't have to manually search the back end to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Konopelky

Answerhub has provided an easy to use, feature enriched tool to help manage complimentary support

2016-02-16

Pros: Quick to implement, Easy to administer Feature rich Excellent Support which is very responsive ( when support is correctly or incorrectly perceived as "slow to respond" they still meet expectations and surpass other vendor support response times) Cons: Reporting is not as robust as it should be.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pete Franco

Great knowledgebase and q&a solution

2016-01-12

That could have just been specific to our company though. -Notifications settings take some testing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Oliver Kohl

overall really good experience, very good offering of Q&A in enterprise space.

2018-03-15

Pros

making stackoverflow like functionality available to enterprise companies. very flexible and easy to customize, if you have the right skills available.

Cons

not enough bug fix releases, and to few regular new features releases in the last 18 month. operational support could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Bischoff

AnswerHub allows us easy interaction with our Agents and Underwriters

2015-12-09

Using AnswerHub has allowed users to ask questions online and then we can have SME's provide timely answers/. The search feature means that we do not have to answer the same question multiple times.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Gabriel

I liked the idea of the product and its pretty easy to get a use up and running.

2018-03-15

Gave a good appreciation of whats possible with such a tool

Pros

AnswerHub is fairly intuitive and easy to use.

Cons

Levels of privilege were faily basic. Would like to see more levels in order to spead the admin and functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Supreeth Siddaraju

Great Community Platform

2018-02-06

Pros

Also its a powerful tool for building knowledge based questions/answers.

Cons

Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Works fairly well. We've used it for 6+ years.

2018-03-09

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.

Pros

If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.

Cons

Its a Java app. If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable. Managing spammers is not ideal. But same goes for many other similar products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more