AnswerHub Reviews

AnswerHub

Developers Enabling Developers

4.13/5 (32 reviews)
Pros
  • Easy to understand format for users to ask and answer questions. And doesn't need much maintenance, so just keeps working.
  • It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.
  • making stackoverflow like functionality available to enterprise companies. very flexible and easy to customize, if you have the right skills available.
Cons
  • not enough bug fix releases, and to few regular new features releases in the last 18 month. operational support could be improved.
  • There is some customization works that are hard to made on our own and that complexify the daily use. The "Idea's" are not yet well implemented.
  • Slack integration is poor, can just inform that a question was asked, and don't get additional notifications or interactions as more things happen. I feel if it had better slack integration more questions asked on slack could be converted into Answerhub questions and answers. Plugin management is a little annoying, but very few people have to deal with that, so not too worried.
90%
recommended this to a friend or a colleague
Anonymous

Internal Use ; Knowledge Base ; Hard to build a community

Used weekly for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

We are trying to put in place a knowledge base internally. This software enable us to do so and to optimize our way of interacting with it.

Pros
It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.

Cons
There is some customization works that are hard to made on our own and that complexify the daily use. The "Idea's" are not yet well implemented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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AnswerHub

Developers Enabling Developers

Craig Kumick

Solves our internal Q&A needs

Used monthly for 6-12 months
Reviewed 2018-03-12
Review Source: Capterra

Pros
Easy to understand format for users to ask and answer questions. And doesn't need much maintenance, so just keeps working.

Cons
Slack integration is poor, can just inform that a question was asked, and don't get additional notifications or interactions as more things happen. I feel if it had better slack integration more questions asked on slack could be converted into Answerhub questions and answers. Plugin management is a little annoying, but very few people have to deal with that, so not too worried.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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AnswerHub

Developers Enabling Developers

Oliver Kohl

overall really good experience, very good offering of Q&A in enterprise space.

Used weekly for 1-2 years
Reviewed 2018-03-15
Review Source: Capterra

Pros
making stackoverflow like functionality available to enterprise companies. very flexible and easy to customize, if you have the right skills available.

Cons
not enough bug fix releases, and to few regular new features releases in the last 18 month. operational support could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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AnswerHub

Developers Enabling Developers

Jenny Cao

Great experience using it as a community platform

Reviewed 2015-12-09
Review Source: Capterra

It's been a great experience. Answerhub for the most part is straightforward to use. There's some functionalities that are more confusing to use (eg. permissions), and we came across some kinks in our platform. But this was quickly resolved when I brought it up. I think what makes this product great is the customer support .

Rating breakdown

Ease of use
Customer support

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AnswerHub

Developers Enabling Developers

Juliane Ferreira

Customer Service Awesome

Reviewed 2016-01-12
Review Source: Capterra

The best of the Answer Hub is the Customer Service. I think the product it's a little complicated to use and configure.

Rating breakdown

Ease of use
Customer support

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AnswerHub

Developers Enabling Developers

Terrence Young

Rating only

Reviewed 2018-10-17
Review Source: GetApp

Rating breakdown

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AnswerHub

Developers Enabling Developers

Rohit Ranjan

Rating only

Reviewed 2018-10-22
Review Source: GetApp

Rating breakdown

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AnswerHub

Developers Enabling Developers