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Asana vs Userback Comparison

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Overview

Category Leaders

Asana is the leading work management platform for cross-team work that aligns employees around company goals and creates...

Category Leaders

Userback is a user research platform tailored for small teams, offering tools to capture feedback, survey users, and gather...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

10.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

74

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

7.3K

4K

862

126

94

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

71

5

4

3

2

1

57

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This has been a great management tool for our company, the integration of comms has been great and has allowed us to cut down on mails as which has been amazing.
The paid version has some excellent functionality additions like dependencies and custom labels/tags, which can be really helpful.
Overall, I love that Asana is super easy to use, but also has more advanced features when you need them.

Pros

Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time.
I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.
Very good, support is great and they are implementing lot of great new features.

Cons

The worst thing is that some resources are paid, which limits the use of the platform by people who cannot pay.
Sometimes tickets get lost or buried but I feel that this comes down to user error and workload management and is not so much a fault of ht software or design.
I find it very inconvenient that I can't copy tasks to another project on mobile. This is my only complaint about Asana.

Cons

No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.
Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.
No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features233
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Backlog Management
  • Bar Chart
  • Billing & Invoicing
  • Brainstorming
  • Brand Guidelines
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Bug/Issue Capture
  • Business Process Automation
  • Business Process Control
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Capacity Management
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Segmentation
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Security
  • Data Tabulation
  • Data Visualization
  • Deadline Management
  • Dependency Tracking
  • Digital Asset Management
  • Discussions/Forums
  • Display Ad Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Electronic Forms
  • Email Management
  • Email Marketing
  • Email-to-Task Conversion
  • Employee Activity Monitoring
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Management
  • For IT Project Management
  • Forecasting
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Guest Access
  • Idea Management
  • Idea Ranking
  • Ideation
  • Import Tasks
  • Innovation Management
  • Integrated Business Operations
  • Issue Management
  • Issue Tracking
  • KPI Monitoring
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Management
  • Live Chat
  • Machine Learning
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-board
  • Multiple Projects
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Notes Management
  • Office Suite
  • Orientation Workflow Management
  • Parent Task
  • Percent-Complete Tracking
  • Performance Metrics
  • Performance Review Management
  • Personalization
  • Planning Tools
  • Polls/Voting
  • Portfolio Management
  • Presentation Tools
  • Prioritization
  • Private Dashboards
  • Process Change Tracking
  • Process Modeling & Designing
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Public Dashboards
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Editing
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Tasks
  • Release Planning
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Management
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Request
  • Resource Scheduling
  • Retrospectives Management
  • Risk Management
  • Roadmapping
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scenario Planning
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Page View
  • Single Sign On
  • Skills Tracking
  • Social Media Monitoring
  • Spreadsheet View
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Templates
  • Testing/QA Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • To-Do List
  • Traditional Methodologies
  • Training Management
  • Transcripts/Chat History
  • User Management
  • Utilization Reporting
  • Version Control
  • Visual Analytics
  • Visual Workflow Management
  • Visualization
  • Web Forms
  • Web-based Deployment
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features62
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Backlog Management
  • Bar Chart
  • Billing & Invoicing
  • Brainstorming
  • Brand Guidelines
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Bug/Issue Capture
  • Business Process Automation
  • Business Process Control
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Capacity Management
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Segmentation
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Security
  • Data Tabulation
  • Data Visualization
  • Deadline Management
  • Dependency Tracking
  • Digital Asset Management
  • Discussions/Forums
  • Display Ad Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Electronic Forms
  • Email Management
  • Email Marketing
  • Email-to-Task Conversion
  • Employee Activity Monitoring
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Management
  • For IT Project Management
  • Forecasting
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Guest Access
  • Idea Management
  • Idea Ranking
  • Ideation
  • Import Tasks
  • Innovation Management
  • Integrated Business Operations
  • Issue Management
  • Issue Tracking
  • KPI Monitoring
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Management
  • Live Chat
  • Machine Learning
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-board
  • Multiple Projects
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Notes Management
  • Office Suite
  • Orientation Workflow Management
  • Parent Task
  • Percent-Complete Tracking
  • Performance Metrics
  • Performance Review Management
  • Personalization
  • Planning Tools
  • Polls/Voting
  • Portfolio Management
  • Presentation Tools
  • Prioritization
  • Private Dashboards
  • Process Change Tracking
  • Process Modeling & Designing
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Public Dashboards
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Editing
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Tasks
  • Release Planning
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Management
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Request
  • Resource Scheduling
  • Retrospectives Management
  • Risk Management
  • Roadmapping
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scenario Planning
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Page View
  • Single Sign On
  • Skills Tracking
  • Social Media Monitoring
  • Spreadsheet View
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Templates
  • Testing/QA Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • To-Do List
  • Traditional Methodologies
  • Training Management
  • Transcripts/Chat History
  • User Management
  • Utilization Reporting
  • Version Control
  • Visual Analytics
  • Visual Workflow Management
  • Visualization
  • Web Forms
  • Web-based Deployment
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations585
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations17
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier

User reviews that mention these apps

AvatarImg
AvatarImg

John C.

Online Media, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Userback logo

Userback

Get feedback on designs from clients

Reviewed 3 years ago

As well as feedback, you can also use it for new business via their browser extension, as you can annotate any website marking improvements.

Pros

Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana.

Cons

As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further.