We bought this service to host our family photos, videos, and files thinking it would be a safe, secure place. About a month ago, they said they needed to move everyone's data to a new data center and to complete the transfer, we needed to go to their website and click a button to transfer all our files. We did that. Well, what they failed to tell us was that all the data we would upload since then would be completely lost. Essentially, we needed to download new software, continue to transfer any other files we would upload to the new data center, until they officially flipped the switch to the new data center. Any any data that never made it? Lost forever. We lost family photos, videos, and more due to their lack of information. They said they posted a blog article detailing all the "steps" that needed to take place. Unfortunately, their emails and website said nothing of "all these details" and we don't actively follow their blog. Who does? Not to mention, all of the files that were transferred (since we clicked the button right when they told us) now have completely different creation dates and timestamps for everything. All our data was changed. And over a month of memories lost. Do not use them for any data you value. Buyer beware.
This company has changed their business model twice already, punishing existing customers for using the service as it was promoted by holding their data hostage forcing the users to pay more or their data would just be deleted. Be extremely wary of what this company promises because they will change on a dime and won't ever do the right thing to make sure you as a customer are taken care of. They have no support during these times of change and completely does not respond to any criticism with no efforts to improve.
They have an interesting interface where they make your online storage appear as a drive on your computer Getting your data onto their service is easy
Abuses their customer base Holds data hostage Getting your data off of their service is extremely slow and painful