Bitrix24 vs Bookedin Comparison

Overview

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management,...

The simple solution to your appointment scheduling chaos. Eliminate the constant back-and-forth and get back to doing what...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

162

170

66

13

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

152

59

10

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.
It was a amazing task management and information management software. We can save over business contacts and other related details in this software.

Pros

I really love how easy it is to navigate to my client list and find out when all of their appointments are. I also love the professional look of the booking page that the client sees.
Leanne and customer service is great, she volunteers to offer me for annual plan to save money and download all my clients contact records once she realised it is good for my business.
All of my clients have given me great feedback about bookedin and they love the friendly reminder right to their mobile phones.

Cons

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs.

Cons

However very disappointed in the fact that you can not do a reaccuring appointment and double disappointment that they are not sure when it maybe coming.
That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.
I wish That could change because I lose money when someone sets a time 5 min afterwards. That makes me have a lot of 5 min and sometimes 10 min dead time thru out the day.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features90
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer History
  • Customizable Templates
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Offline Access
  • Organizational Charting
  • Permission Management
  • Pipeline Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Receipt Management
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Advertising
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features11
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer History
  • Customizable Templates
  • Data Synchronization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Offline Access
  • Organizational Charting
  • Permission Management
  • Pipeline Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Receipt Management
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Advertising
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations60
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bitrix24 vs. Bookedin

See how Bitrix24 and Bookedin stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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