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Bitrix24 vs EngageBay CRM Comparison
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Good recommendations?
Overview
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
61
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
14.99
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Delly S.
Telemarketer
Pros
Cuong T.
Founder
Cons
Maszni A.
Senior Web Developer
Cons
Paul T.
eMarketing Strategist/Consultant
Key features
- Total features429
- A/B Testing
- AI Content Creation
- AI Writing Assistant
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Publishing
- Automated Quoting
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Behavior Tracking
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Specific Signature
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For Healthcare
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Religious Organizations
- For Sales Teams/Organizations
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Grammar Check
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IVR
- Idea Management
- Image Library
- Inbound Call Center
- Inbox Management
- Incident Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Job Board
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Multiple Site Management
- Multivariate Testing
- Negative Feedback Management
- Notification Scheduling
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Store Builder
- Online Time Clock
- Online Time Tracking
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Policy Management
- Portfolio Management
- Post Scheduling
- Power Dialer
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Proactive Chat
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Pulse Surveys
- Punch card
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Records Management
- Recruitment Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Response Management
- Responsive Web Design
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Signature Creation
- Signature Management
- Signature Templates
- Site Search Tracking
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Subscription Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Template Management
- Templates
- Territory Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Time on Site Tracking
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend/Problem Indicators
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Interaction Tracking
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visitor Tracking
- Visual Analytics
- Visual Workflow Management
- Visualization
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Management
- Website Publishing Options
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- eCommerce Management
- Total features226
- A/B Testing
- AI Content Creation
- AI Writing Assistant
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Agenda Management
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Publishing
- Automated Quoting
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Behavior Tracking
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Specific Signature
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Creation
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Engagement Tracking
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For Healthcare
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Religious Organizations
- For Sales Teams/Organizations
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Forecasting
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Grammar Check
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IVR
- Idea Management
- Image Library
- Inbound Call Center
- Inbox Management
- Incident Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Job Board
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- Multiple Data Sources
- Multiple Projects
- Multiple Site Management
- Multivariate Testing
- Negative Feedback Management
- Notification Scheduling
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Store Builder
- Online Time Clock
- Online Time Tracking
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Policy Management
- Portfolio Management
- Post Scheduling
- Power Dialer
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Proactive Chat
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Prospecting Tools
- Pulse Surveys
- Punch card
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Records Management
- Recruitment Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Response Management
- Responsive Web Design
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Signature Creation
- Signature Management
- Signature Templates
- Site Search Tracking
- Social Marketing
- Social Media Integration
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Subscription Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Template Management
- Templates
- Territory Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Time on Site Tracking
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend/Problem Indicators
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Interaction Tracking
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visitor Tracking
- Visual Analytics
- Visual Workflow Management
- Visualization
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Management
- Website Publishing Options
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- Workforce Management
- eCommerce Management
Integrations
- Total integrations108
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Total integrations44
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- Okta
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
User reviews that mention these apps
Diogo A.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Very pour
CRM Just th CRM Funcion , the athoer thins we chose another platfomr to work
E-COMERCE Mailmarketing both is beter on Wix then Bitrix24
Rohit L.
Management Consulting, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
It is a very good app with almost all that one can think of.
CRM, Task Management, Time tracker are among the best features in the app
Document mgmt and mobile crm dont work too well
Hrach G.
Marketing and Advertising, 11-50 employees
Review source
Share this review:
Overall not too bad, or even could be good for other purposes other than B2B Sales.
For B2B Sales - not the best and user-friendly CRM.
Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users.
Daniela B.
Medical Devices, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Eu achei o Bitrix muito fácil de operar, e ele tem suprido a minha expectativa para gerenciar os processos, seja tarefas, vendas, conversas internas e contatos externos.
Gestão das tarefas e CRM
nada.
Showing original review in Portuguese. See translation
JOSE F.
Insurance, self-employed
Used weekly for less than 6 months
Review source
Share this review:
EXCELENTE CUMPLE TODA LA EXPECTATIVA .
CRM TAREAS CALENDARIO SEGUIMIENTO AGENDA
TAL VEZ ALGUNAS HERRAMIENAS COMO CALL CENTER , NUMERO SUSTITUTO , NO LOS ENTIENDO .
Showing original review in Spanish. See translation
Vladimir D.
Information Technology and Services, 51-200 employees
Used weekly for 2+ years
Review source
Share this review:
I've been working in Bitrix 24 for about 7 years. Mostly for the team (time tracking) and task management.
We successfully managing more than 10 clients with CRM+ plan (6 users with 50GB space). Free trial, easy to use CRM.
I didn't find any major issues. Definitely, there is a room for UX improvement.
shady F.
Computer Software, 501-1,000 employees
Review source
Share this review:
Bitrix 24 is a unique system that provides most of what I need to run my small business. The collaboration features are excellent and it promotes collaboration on social networking style, away from the classic email systems. The telephony feature was a deciding factor for me, with very comprehensive solution for my business needs. The CRM, though it is simple, but sufficient for me with very flexible and easy to use setup. The UI is very neat and responsive, and the system overall runs very smoothly using different Internet speeds.
Collaboration, telephony and user interface it"s a free system! Yes, it is. Allowing you to start your company with minimum cost and then you start to invest when you grow beyond 12 users. And after that you pay fixed monthly fee for unlimited number of users.
CRM can get more functionalities for the free version (I hope)
Verified reviewer
Information Technology and Services, 1-10 employees
Review source
Share this review:
It had a lot of features. They put a lot of apps into one package and it worked quite well.
CRM was most important for us and it was too limited
Verified reviewer
Computer Software,
Used daily for 6-12 months
Review source
Share this review:
Great CRM for small to medium sized companies.
Free CRM that works well for small to medium sized companies. Full tool set is cloud-hosted which is very useful.
All of the features are bundled together. Difficult to separate the CRM or PMS. Not much comes to mind, very basic.
Verified reviewer
Computer Software, 51-200 employees
Review source
Share this review:
Tasks manager for our startup! We used to be a users of this CRM
I start to use this CRM more than 5 years ago in Russia For today this CRM is much better than it was in the past!
Sometimes it is hard to find something! Maybe we will see a little bit better and friendly usability
Verified reviewer
Market Research, self-employed
Used daily for less than 6 months
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it was my CRM and i really enjoyed that
It was easy to integrate into my business, and its capacity to scale was amazing. I really did enjoy using it although i think the flow of the user interface could be a bit better. This deserves a try before you decide if you use or not
The cost for the additional features turned out to be a little pricey for my situation but the capacity and integrations available were very exciting.
Katie W.
Construction, 11-50 employees
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I decided not to go with Bitrix24 because simply I was overwhelmed with how many options there were. I prefer integrations.
Bitrix24 seemed to have a lot of great qualities and integration options.
I was interested in this CRM system for a while, but implementation was confusing.
Paula M.
Management Consulting, 1-10 employees
Used daily for 6-12 months
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A experiência é boa. De todos que existem hoje no mercado, acho o melhor com relação ao custo beneficio.
Quase completo. Como CRM é muito bom, a gestão de clientes, históricos e tarefas funcionam bem. Como gestora de equipes comerciais fiquei muito satisfeita com o CRM
Alguns bugs na ferramenta de whatsapp e as vezes nao entra o historico. Falta mais funcionalidades integradas do marketing
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Manu D.
Health, Wellness and Fitness, self-employed
Used weekly for 6-12 months
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