0
App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Bitrix24 vs LiveAgent Comparison
Add to Compare
Compare similar apps
monday.com
Wrike
BambooHR
Odoo
Connecteam
SurePayroll
Good recommendations?
Overview
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
61
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
9
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Syamir K.
Pros
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
Luis Carlos B.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Cons
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
Maszni A.
Cons
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Matthew J.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
Govind R.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
Key features
- Total features410
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Biometrics
- Blended Call Center
- Blogs
- Brainstorming
- Business Process Automation
- Business Process Control
- CAN SPAM Compliance
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Channel Management
- Chat/Messaging
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Community Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Content Management
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Create Subtasks
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Activity Monitoring
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Religious Organizations
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Inbound Call Center
- Inbox Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internal Meetings
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Jobs Board
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Meeting Room Booking
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Optimized Emails
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-User Collaboration
- Multi-board
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Forums
- Online Invoicing
- Online Payments
- Online Punch Card
- Online Store Builder
- Online Time Clock
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Parent Task
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Proactive Chat
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Procurement Management
- Product Catalog
- Product Configurator
- Product Roadmapping
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Publishing Options
- Punch card
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Records Management
- Recurring Tasks
- Recurring/Subscription Billing
- Registration Management
- Relationship Tracking
- Remote Access/Control
- Remote Support
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Response Management
- Responsive
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Telemarketing Management
- Template Management
- Templates
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Website Visitor Tracking
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features176
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Biometrics
- Blended Call Center
- Blogs
- Brainstorming
- Business Process Automation
- Business Process Control
- CAN SPAM Compliance
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Channel Management
- Chat/Messaging
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Community Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Content Management
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Create Subtasks
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Response Control
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Activity Monitoring
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Financial Management
- For AEC Industry
- For Call Centers
- For Cloud Phone Systems
- For Financial Institutions
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Religious Organizations
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Inbound Call Center
- Inbox Management
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internal Meetings
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Jobs Board
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Meeting Room Booking
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Optimized Emails
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-User Collaboration
- Multi-board
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Forums
- Online Invoicing
- Online Payments
- Online Punch Card
- Online Store Builder
- Online Time Clock
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Parent Task
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Proactive Chat
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Procurement Management
- Product Catalog
- Product Configurator
- Product Roadmapping
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Publishing Options
- Punch card
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real Time Analytics
- Real Time Data
- Real Time Editing
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Records Management
- Recurring Tasks
- Recurring/Subscription Billing
- Registration Management
- Relationship Tracking
- Remote Access/Control
- Remote Support
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Response Management
- Responsive
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Telemarketing Management
- Template Management
- Templates
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Website Visitor Tracking
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations88
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations138
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.