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Bitrix24 vs Umanest Comparison
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Good recommendations?
Overview
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...
Umanest is a loyalty and reputation toolkit designed to help property managers grow a reputable and sustainable business....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
61
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Syamir K.
Pros
Not enoughreviews yet
Cons
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
Maszni A.
Cons
Not enoughreviews yet
Key features
- Total features403
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Biometrics
- Blogs
- Brainstorming
- Business Process Control
- CAN SPAM Compliance
- CRM
- CSAT Survey Structure
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conditional Logic
- Conferencing
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Contractor Management
- Conversation Intelligence
- Create Subtasks
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Extraction
- Data Import/Export
- Data Integration
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Financial Management
- For AEC Industry
- For Cloud Phone Systems
- For Customer Referrals
- For Financial Institutions
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Religious Organizations
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Gift Card Management
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Inbound Call Center
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internal Meetings
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Jobs Board
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Loyalty Program
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Meeting Room Booking
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Optimized Emails
- Mobile Survey
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- NPS Survey Structure
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- On-going Performance Tracking
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Punch Card
- Online Store Builder
- Online Time Clock
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Parent Task
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Key Input
- Pipeline Management
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Roadmapping
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Publishing Options
- Pulse Surveys
- Punch card
- Question Library
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real Time Editing
- Real Time Notifications
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Records Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Responsive
- Rewards Management
- Rewards Program
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Management
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Telemarketing Management
- Template Management
- Templates
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features51
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agenda Management
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio/Video Conferencing
- Audit Trail
- Auto Update
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Biometrics
- Blogs
- Brainstorming
- Business Process Control
- CAN SPAM Compliance
- CRM
- CSAT Survey Structure
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Channel Management
- Chat/Messaging
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conditional Logic
- Conferencing
- Configurable Workflow
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Library
- Contractor Management
- Conversation Intelligence
- Create Subtasks
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Extraction
- Data Import/Export
- Data Integration
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- File Storage
- Financial Management
- For AEC Industry
- For Cloud Phone Systems
- For Customer Referrals
- For Financial Institutions
- For IT Project Management
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Religious Organizations
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- Form Builder
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Geotargeting
- Gift Card Management
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Scheduling
- Guided Selling
- HR Management
- Help Desk Management
- Hourly Billing
- IVR/Voice Recognition
- Idea Management
- Import Tasks
- Inbound Call Center
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Internal Meetings
- Invoice Creation
- Invoice History
- Invoice Management
- Issue Management
- Issue Scheduling
- Jobs Board
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Learning & Development
- Leave Tracking
- List Management
- Live Chat
- Loyalty Program
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Library
- Meeting Management
- Meeting Room Booking
- Member Database
- Member Directory
- Member Portal
- Membership Management
- Message Personalization
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Optimized Emails
- Mobile Survey
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-User Collaboration
- Multi-board
- NPS Survey Structure
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- On-going Performance Tracking
- Onboarding
- Online Booking
- Online Booking Tools
- Online Calendar
- Online Forms
- Online Invoicing
- Online Payments
- Online Punch Card
- Online Store Builder
- Online Time Clock
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Parent Task
- Patient Communications
- Payment Processing
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Key Input
- Pipeline Management
- Policy Management
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Preview Functionality
- Price and Cost Calculations
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Private Network
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Product Configurator
- Product Roadmapping
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Proposal Management
- Prospecting Tools
- Publishing Options
- Pulse Surveys
- Punch card
- Question Library
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real Time Editing
- Real Time Notifications
- Real Time Synchronization
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Records Management
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Registration Management
- Relationship Tracking
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Resource Scheduling
- Responsive
- Rewards Management
- Rewards Program
- Ring Groups
- Roadmapping
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Social Marketing
- Social Media Integration
- Social Media Management
- Social Promotion
- Source Tracking
- Spam Blocker
- Sprint Planning
- Staff Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Task Board View
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Assignments
- Team Calendars
- Team Management
- Telemarketing Management
- Template Management
- Templates
- Text Editing
- Text to Speech
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timesheet Management
- To-Do List
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Profiles
- Utilization Reporting
- Vacation/Leave Tracking
- Variable Workforce
- Version Control
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Mail
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Management
- Widgets
- Wiki
- Win/Loss Analysis
- Work Order Management
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations89
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrationsN/A
- Asana
- Box
- Dropbox Business
- GitHub
- Gmail
- Google Calendar
- Google Drive
- Google Workspace
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- OneDrive
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
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