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Bitrix24 Logo
Bitrix24
4.1
(626)

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100% free CRM, collaboration, and communication tool suite

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(276)

Bitrix24 Features

Features Summary

Functionality

4.2

/5

626

Total features

403

114 categories

Bitrix24 features

API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Activity/News Feed
Agenda Management
Alerts/Notifications

Common features of Call Center software

API
Activity Dashboard
Activity Tracking
Alerts/Escalation
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM

Price starts from

61

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

626

Price starts from

61

Per month

visit website

Total Features

403

Unique features

  • Data Migration

  • Brainstorming

  • File Management

  • Performance Management

Functionality

4.6

/5

26.8K

Price starts from

6

/user

Per month

learn more

Total Features

29

Features in Common

21

Unique features

  • Encryption

  • File Transfer

  • Remote Access/Control

  • Multi-Device Support

Functionality

4.7

/5

18.4K

Price starts from

6

/user

Per month

learn more

Total Features

15

Features in Common

11

Unique features

  • Notes Management

  • Productivity Tools

  • Charting

  • Data Visualization

Common Bitrix24 comparisons

Bitrix24 logo
LiveAgent logo
Bitrix24vsLiveAgent
Bitrix24 logo
Agile CRM logo
Bitrix24vsAgile CRM
Bitrix24 logo
CloudTalk logo
Bitrix24vsCloudTalk
Bitrix24 logo
3CX logo
Bitrix24vs3CX
Bitrix24 logo
Twilio logo
Bitrix24vsTwilio
Bitrix24 logo
Zoho Desk logo
Bitrix24vsZoho Desk

Reviewers who mentioned features said:

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Zuhairah A.

Internet, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reliable CRM platform

Reviewed 2 years ago

We have a great experience deploying Bitrix24 as our main platform to organizing and managing our customer related service. We also use the task management tools provided as our alternative task management platform and to manage my basic daily task.

Pros

Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.

Cons

There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.

AR
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Verified reviewer

Internet, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Empower your online business with bitrix24

Reviewed 20 days ago

Overall, I had a very good experience with bitrix24 and I will recommend it to my relatives and other users ,best application

Pros

Bitrix24 is a very good management platform that has several features, including customer service management, document management and saves a lot of time, its interface is very easy to use.

Cons

In my experience, I have not encountered anything bad with bitrix24.it works very well

SS
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Sarla S.

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Bitrix24 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team

Reviewed 2 years ago

Bitrix24 has strong potential but sad to express, they are not a serious organization with its product development module is of still old age. Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab. Humble request please understand and Learn the basics of sales, what is important aspects to measure in every organization in sales is employee...

Pros

When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system. We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.

Cons

You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes. Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment. Bitrix24 lacks sheer understanding of the basics of the sales process Before...

JG
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Jennifer G.

Information Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Amazing Experience with Bitrix24!

Reviewed 9 days ago

My overall experience with Bitrix24 has been great. The platform is incredibly user-friendly and has a ton of features that make it easy to manage projects and collaborate with colleagues. I especially like the message boards, which allow us to easily communicate and share information. The mobile app is awesome and makes it easy to stay on top of tasks and collaborate on the go. Overall, I'm very impressed with Bitrix24 and would highly recommend it to anyone looking for a comprehensive project management and collaboration platform.

Pros

Bitrix24, it's been a great tool for me and my team. The ability to collaborate on tasks, assign tasks to team members, and track progress has made our workflow a lot smoother and more efficient. The user interface is intuitive and easy to use and I love the integration with other popular tools like Slack, Asana, and Zoom.

Cons

The cost of Bitrix24 can be quite high for certain features and it can be difficult to customize the interface. Also, the mobile app could use more features for better usability.

ML
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Mahir L.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Little bit expensive and the UI is messy

Reviewed 2 months ago
Pros

It has all the features that a project management/issue tracking tool needs. The application is quite broad & extensive.

Cons

Learning curve is a bit steep as the UI/UX experience is a bit messy and also the documentation isn't that enriched too.

BO
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Bolanle O.

Food Production, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Working with Bitrix24 has made task reporting superb!

Reviewed a month ago
Pros

awesome app you can find that does almost everything you need for both project and task record

Cons

I have no Cons for Bitrix24, it does exactly what you want

RP
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Redley P.

Computer Networking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Overall Review of Bitrix24

Reviewed a month ago
Pros

- Easy to use (for me at least)- Offers and array of collaboration tools- Highly Customizable- Quite affordable compared to the masses

Cons

- Limited features (for larger organizations)- Support- Integration may be somewhat limited

AR
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Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Experience the Power of Bitrix24 for Collaboration and Project Management

Reviewed a month ago
Pros

I have been using Bitrix24 for over 6 months now and I am more than impressed with its features. From collaboration to project management, it has everything I need to manage my projects with ease. The dashboard is incredibly user friendly and the support team is always there to help me with any problems that arise. Overall, Bitrix24 is an amazing tool that makes collaboration and project management so much easier!

Cons

I have not encountered any downsides or negatives while using Bitrix24.

AR
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Verified reviewer

Management Consulting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix Virtual Office Solution

Reviewed 7 months ago

My overall experience with Bitrix24 has been great. I have no complaints and would easily recommend it to anyone.

Pros

The free version is more than adequate to manage business functions. The intranet/portal feature allows me to manage my company and staff. My company is a virtual company and thanks to Bitrix24 it allows all members of my time to collaborate, communicate and work together just as if they were in the office. I have been using this software for many years and have tried other options and always come back to Bitrix24. I am yet to find any other software as versatile as Bitrix24.

Cons

The only issue we have is sometimes new Associates find it difficult to access the platform for the first time. I personally did not experience that issue, and this is only for a small percentage of new recruits.

AB
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Aliaksandr B.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good software, but if only you live in CIS

Reviewed 2 years ago

Well, I used Bitrix a lot of time and you know, the things doesn`t change a lot of time. For sure, Bitrix is got a lot of features and integrations. But the question of quality of these features are opened. For 100% benefits of features, you should to charge the money for add-ons, or you should to do some of dev-jobs. This is not cool for the small teams. Overall: for employees and some teams from CIS this software is 'must-have'. If you want to change something, you can do it, because a lot of software are available. And a lot of these are good enough for any-sized teams.

Pros

A lot of features, a lot of integrations

Cons

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

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Syamir K.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Manage project with Bitrix24

Reviewed 2 years ago

I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.

Pros

The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel. Storing, managing and sharing for file resources is very organized and they has a very good security for the storage.

Cons

We had faced several challenges while operating this software, one of it is its require a very stable internet connection to load-up all required resources. Another one is, the email tools in mobile device keep crashing when i'm trying to edit the layout.

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Rick P.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Everything your team needs to get things done on one page, which can be a bit of a problem

Reviewed 5 years ago
Pros

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer...

Cons

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

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Irfan A.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant!...All in one solution for Internal communication and project management

Reviewed 4 years ago

We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.

Pros

- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple - Implementation and learning of the software is very easy and that's what our staff loved about it - It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose - Brilliant within the company social feature. - Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say

Cons

- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great - Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that. - Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself. - It would have been great if they had a training scheduler or calendar management feature.

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Suhailah S.

Retail, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Secret gem of project management software

Reviewed 2 years ago
Pros

Bitrix24 is not a popular as a project management software, but all the tools and option that they has for managing a project is on par with other popular project management software. W have also use it to manage a basic CRM, like replaying for customer inquire and phone support.

Cons

Like all other software, the customer support is not too good especially if it involving a phone support. We always had to switch to email support, as the customer representative on the phone can't fix the problem on the spot and had to wait for a few days for our email to be responded.

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix24 a platform that enhances effectiveness in customer management

Reviewed 2 years ago

Bitrix24 has been of great help within our company, mainly because it guided us to solve the problem that we presented with the registration and tracking of customer data, which has been eradicated almost entirely with Bitrix24 thanks to the capacity it has in customer management through its visual tracking functions and storage of data within its periodic reports that are generated in time management, without any doubt, this platform contains multiple tools that manage to expand the effectiveness of work in any company

Pros

Bitrix24 is a platform that handles customer management which is composed of a variety of tools in which users can record, organize and track all interactions with customers, as well as grants the ability to store data, generate sales reports. It is a very simple interface and has many tutorials that fully train you to be able to run and manage the platform as best as possible

Cons

Among the disadvantages that Bitrix24 presents is that its message templates are very limited and although it has presence in social networks I consider that it lacks some integrations to strengthen that function, otherwise it is a great platform, which is why I wish they manage to optimize those little things that come to become a little tedious management within the company

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Sanskriti G.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A comprehensive CRM for managing interactions

Reviewed 2 years ago

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM.

Pros

The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle.

Cons

The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks.

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Satish P.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Project Management tool for teams

Reviewed 4 years ago

My overall experience with Bitrix24 is very good. It helps me and my organization to track every project very efficiently. We use this application on daily basis. This is one of the must have application for every team.

Pros

I like Bitrix24 because it provides lot of features in the free version itself like Kanban and Gantt. I really like the user interface and the custom background options and specially the video theme. It also provides the inbuilt drive storage, So I can store all my files there. The messaging feature helps me lot to chat with the teammates. The tasks is one of the best feature that Bitrix24 provides....

Cons

The notification system of the application is little annoying because whenever I log in, I see the same notifications again and again sometime. So that needs to be fixed.

AR
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Verified reviewer

Human Resources, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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‘Bitrix24- Feature packed ERP’

Reviewed 4 years ago

My experience is Bitrix24 have reduced physical and psychological stress of the team members and management thereby giving the opportunity to utilize saved time for additional responsibilities. Most importantly Bitrix has brought happiness and privilege for team members.

Pros

Bitrix 24 is a feature packed ERP that has thought deeply about Project Management. It comes with built-in extra features found in ERPs making it a versatile tool for operational efficiency. Features such as project management tasks, Gantt charts, task dependencies and checklists etc shows each team members responsibility from the start to completion of their tasks and the easy to follow graphical...

Cons

Haven’t come across serious issues within my environment.

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Oscar M.

Information Technology and Services, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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God but kinda confusing.

Reviewed a year ago
Pros

It's an awesome CRM a lot of different features, have many integrations with SMS, phone, etc. Sure, an option to be considered.

Cons

I use the free version, and has a lot of limitations, of course make sense to pay for more functionality, but we should be able to test before buy.

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Martin K.

Management Consulting,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful, but not very easy to use

Reviewed 5 years ago

It keeps us organised and lets us record and follow up on all leads.

Pros

Bitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient.

Cons

Even though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks.

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Efezino U.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Solution

Reviewed 2 months ago

Bitrix24 helped my company stay organized in its conversations with exisiting & potential clients. Using their website widgets, we were able to easily integrate real-time chat for customer support on our website.

Pros

Using Bitrix24 may provide the following benefits among others:It includes a variety of tools that can support teams in maintaining organization and good communication.Because it is offered in both cloud-based and on-premises versions, teams can select the one that best suits their needs.It offers a free plan with many of the tool's essential capabilities, which can be a smart choice for individuals or small teams that are just getting started.It interacts with a wide range of other programs and services, including CRM, email marketing, and document management programs, which can assist teams in streamlining their work processes.

Cons

The following are some potential downsides of utilizing Bitrix24:Like any new tool, it could require some getting used to. Users may need some time to become used to the features and learn how to use them efficiently.Some teams may not find it to have all the capabilities they want in a project management and collaboration solution. It might not have as many cutting-edge features, for instance, as some other tools on the market.Every team or use case might not be a good fit for it. It's critical to consider whether the features and cost fit the demands of your team.The free plan has several restrictions and might not be appropriate for larger teams or teams with more complex requirements.

TO
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Thierno Ousmane D.

Banking, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bitrix24, a promising software in Business management.

Reviewed 5 months ago

CRM is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. I really...

Pros

First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard: - The Activity Stream from which we can see the employees of a given project...

Cons

2 things that are less-likable: - The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need; - The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Experience after 6 months of use Bitrix24

Reviewed 6 months ago

Bitrix24 is a CRM program that can outperform other lead management software in its class. With an all-in-one CRM platform, users can develop and manage leads, manage projects, provide customer support, manage internal communications, and even construct websites. Despite having such an extensive range of services, Bitrix24 offers incredibly cheap costs when compared to other channels, making it easier...

Pros

Lead generation and management : The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers. Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.

Cons

Analysis of sales data The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters. Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing....

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Maszni A.

Entertainment, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Project management software with very good workload planning

Reviewed 2 years ago

Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.

Pros

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

HC
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Haris C.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easily the best CRM for its price

Reviewed 2 years ago

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.

Pros

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Cons

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.