The customer service-technical help is just horrendous. Their 'technicians' are just phone operators, many with very bad attitudes (if I worked for a company with these policies I'd be grumpy too!) but read on...
Anything beyond the very basics like opening the program or setting up menus are completely beyond their abilities. To make matters MUCH worse they have no escalation policy at all. Read that again; a SOFTWARE company has zero escalation policy. Who you get, regardless of whether they can actually answer your question, is who you get (I was TOLD this -it's recorded too- by an operator! If they don't know something (most of the time) they put you on hold for 5-10 minutes while they go ask someone who supposedly does. Invariably there is a follow up question (or more likely, they just have the wrong answer) and so they put you on hold for ANOTHER 10 minutes. When you ask to be transferred to the person they obviously keep putting you on hold to ask, you are rebuffed. Ask harder, in fact DEMAND to be connected to a qualified tech often enough and they will revoke your service contract. Read that again, if you complain too much they will FIRE YOU instead of fix their internal problems!
Eventually I was able to work out an 'email only' connection to a senior tech who actually HAS the answers, but by revoking my service, they also robbed me of my updates so I can't even benefit from all the work I've put into helping them improve their product.
It is hands down the most powerful PDF editor available today. As of v. 2018.6 they have fixed MOST of the issues that made it crash (but not quite all) and I can operate this software for an average of 9 hours a day without too much cursing at the screen. Takeoff is WYSIWYG and once you learn the product, very adaptable to whatever way you like to work.
Another terrific feature is the 'slipped plans' feature where you can slipp addendum plans together with existing plans and transfer all of your current takeoff without loss. No other takeoff software allows this kind of functionality. The ability to automatically generate 'links' within the drawings (from flags to the correct page indicated by the flag) is also very valuable. Other programs DO provide this, but Bluebeam is much more accurate and faster.
The exporting function. Only allows limited functionality (.csv .xml .pdf and print) and Nemetschek refuses to work with us to provide access to the API so we can truly integrate the takeoff with our ERP system. It functions but it could be SO much more.
The tech help was TERRIBLE! First, they refuse to help unless you grant them remote access to your machine ( I won't). Then they cant actually do their job. See below for a full description;
Value for money
Ease of use
Likelihood to recommend: 5/10