Chatter Pricing, Features, Reviews & Comparison of Alternatives

Chatter Reviews

Chatter

Real-time collaboration tool

3.2/5 (5 reviews)
360,008

Chatter by Salesforce provides a single platform for customers, employees and partners to share knowledge, collaborate on tasks and communicate across time and distance boundaries. Chatter can be used as a platform to offer customer support and self help through shared knowledge portals and instant communication tools. It can also be used as a one-stop communication platform for teams and project stakeholders to share, edit and archive content and files, to assign tasks and monitor progress, to set reminders and notifications, to schedule meetings and other events, and to post live updates and statuses.

Salesforce Chatter can be used to garner key social intelligence data, identifying connections among people, groups and content in order to make suggestions and recommendations thereby increasing community activity. You can also search and track any topic to be kept up-to.date on your interests. You can customize Chatter to reflect your brand and the mobile support enables community members to collaborate on any device.
www.salesforce.com

Chatter Overview

Pricing

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Read more

Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
Compare App
Chatter screenshotChatter screenshotChatter screenshotChatter screenshotChatter screenshot

Chatter Reviews (5)

Most positive review

 GetApp's feature notation is not correct!

Chatter does have an iPhone app and an Android app -- it's just not called Chatter. Look for Salesforce1 in the Apple Store and in the Android Play Store. Chatter is easy to use, and for companies that already invest in Salesforce, it's a no-brainer, as the seats are free.

Read the full review
Reviewed 24th of May, 2016 by Jennifer Killmer

Most critical review

 Great collaboration tool

I find that while #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics. Chatter's interface is very clean and acts and feels like any other social media service you might use. The awesome thing about chatter is it makes collaboration on specific ...

Read the full review
Reviewed 3rd of March, 2016 by Team Lead ( Salesforce Developer )

Read all reviews

Chatter Screenshots (5)

Chatter screenshotChatter screenshotChatter screenshotChatter screenshotChatter screenshot

Specifications

Intended Users
Small Business
Devices Supported
Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

Chatter Pricing

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Competitors Pricing

Workplace by Facebook

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Yammer

Starting from: $3.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited Chatter also visited

Key Features of Chatter

  • Uncover social intelligence
  • Publish and update shared content
  • Create Chatter Topics
  • Chatter Messenger
  • Create Groups
  • Activity Feeds
  • Document and file sharing
  • Dashboards
  • Define workflows and business processes
  • Answers and ideas
  • Connect on mobile devices
  • Knowledge search
  • User profiles
  • Integration with 900+ AppExchange apps
  • Status updates
  • Shared calendar and events
  • Secure protected data
  • Salesforce Private AppExchange
  • Reports
  • Salesforce Communities for partners

Benefits

- Social Intelligence:

Chatter recommends people, documents, files, and other information for you to follow based on your activity and interests.

Search and track any topic to identify experts and access the most relevant information.

- Salesforce Communities:

Connect employees and clients with Salesforce Communities. Improve transparency and customer service, find key resources and experts, collaborate on deals and track project progress at any time.

- Design and implement workflows for any business process

- Integrate 3rd party apps

- Share files across a secure network

- Publish live activity feeds and updates

Alternatives to Chatter

Videos

Jennifer Killmer

Verified Reviewer

GetApp's feature notation is not correct!

24/05/2016

Chatter does have an iPhone app and an Android app -- it's just not called Chatter. Look for Salesforce1 in the Apple Store and in the Android Play Store. Chatter is easy to use, and for companies that already invest in Salesforce, it's a no-brainer, as the seats are free.

Pros

The very best thing about Chatter is the ability to capture internal conversations about a client or prospect (usually done at most organizations through email or IM), and connect the conversation to the relevant record(s) in Salesforce. That is an invaluable feature.

Cons

Because Chatter is a light version of a paid product (Chatter Plus, and/or Community Cloud), it's not as feature-rich as your average social media consumer has come to expect.

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Team Lead ( Salesforce Developer ) (Computer Software company, 51-200 employees)
Verified Reviewer

Great collaboration tool

03/03/2016

Chatter's interface is very clean and acts and feels like any other social media service you might use. The awesome thing about chatter is it makes collaboration on specific records and files so easy. Chatter can be implemented in Salesforce on any object, and you can create groups for specific puroses.

Pros

Update status to source information – ask questions and get advice without sending a blast email. Share content that others might find valuable – post presentations, docs, articles. The nice thing about Chatter is it's searchable so you can easily go back and find stuff. Chatter could be enabled for the entire organization only. So, if you say that you want only a had full of users to use Chatter then that's not possible.

Cons

I find that while #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Trisha Milan

Verified Reviewer

Why wouldn't you use chatter?

30/09/2015

Chatter is a great collaboration tool and a way to notify some of the executives who don't always live inside Salesforce of something that needs their attention. Simple to use interface. Allows users to adopt quickly as it is very similar to social media.

Pros

Easy to use, setup is a breeze and it allows notification for users that don't have a Salesforce license or that have one but don't spend as much time in Salesforce.

Cons

Emails can be a problem if users don't turn off notifications for things such as groups etc

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Practice Lead (Information Technology and Services company, 51-200 employees)
Verified Reviewer

bottom-of-the-barrel software

11/09/2015

Imagine you had a simple forum and an IM client. Take all the good features out of them, hand over the requirements to set of recent college graduates and you get Chatter. You are better off using something like Slack or Yammer. If you need to use Chatter in cooperation with partners, clients, etc. it will make you very responsive, but it's simply not an ideal solution for anyone or anything. When I give talks on major flops and flaws in software, this is one of the ones on top of my list. I know a lot of people that use the software that are OK with it, but it leaves a lot to be desired from a UI/UX perspective.

Pros

- Comes built-in with Salesforce - Encourages people to avoid email - Well documented API

Cons

- Desktop client is absolutely horrific - Mobile client is iffy - Email filtering is a joke - the configuration does not provide any type of real control

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Paul Hyde

Verified Reviewer

06/01/2016

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Read more

Frequently used together