Chatter Reviews

Chatter Reviews

Chatter

Real-time collaboration tool

3.2/5 (5 reviews)
636,109     331,028

Jennifer Killmer

Verified Reviewer

GetApp's feature notation is not correct!

24/05/2016

Chatter does have an iPhone app and an Android app -- it's just not called Chatter. Look for Salesforce1 in the Apple Store and in the Android Play Store. Chatter is easy to use, and for companies that already invest in Salesforce, it's a no-brainer, as the seats are free.

Pros

The very best thing about Chatter is the ability to capture internal conversations about a client or prospect (usually done at most organizations through email or IM), and connect the conversation to the relevant record(s) in Salesforce. That is an invaluable feature.

Cons

Because Chatter is a light version of a paid product (Chatter Plus, and/or Community Cloud), it's not as feature-rich as your average social media consumer has come to expect.

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Anonymous
Team Lead ( Salesforce Developer ) (Computer Software company, 51-200 employees)
Verified Reviewer

Great collaboration tool

03/03/2016

Chatter's interface is very clean and acts and feels like any other social media service you might use. The awesome thing about chatter is it makes collaboration on specific records and files so easy. Chatter can be implemented in Salesforce on any object, and you can create groups for specific puroses.

Pros

Update status to source information – ask questions and get advice without sending a blast email. Share content that others might find valuable – post presentations, docs, articles. The nice thing about Chatter is it's searchable so you can easily go back and find stuff. Chatter could be enabled for the entire organization only. So, if you say that you want only a had full of users to use Chatter then that's not possible.

Cons

I find that while #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
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Trisha Milan

Verified Reviewer

Why wouldn't you use chatter?

30/09/2015

Chatter is a great collaboration tool and a way to notify some of the executives who don't always live inside Salesforce of something that needs their attention. Simple to use interface. Allows users to adopt quickly as it is very similar to social media.

Pros

Easy to use, setup is a breeze and it allows notification for users that don't have a Salesforce license or that have one but don't spend as much time in Salesforce.

Cons

Emails can be a problem if users don't turn off notifications for things such as groups etc

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Anonymous
Practice Lead (Information Technology and Services company, 51-200 employees)
Verified Reviewer

bottom-of-the-barrel software

11/09/2015

Imagine you had a simple forum and an IM client. Take all the good features out of them, hand over the requirements to set of recent college graduates and you get Chatter. You are better off using something like Slack or Yammer. If you need to use Chatter in cooperation with partners, clients, etc. it will make you very responsive, but it's simply not an ideal solution for anyone or anything. When I give talks on major flops and flaws in software, this is one of the ones on top of my list. I know a lot of people that use the software that are OK with it, but it leaves a lot to be desired from a UI/UX perspective.

Pros

- Comes built-in with Salesforce - Encourages people to avoid email - Well documented API

Cons

- Desktop client is absolutely horrific - Mobile client is iffy - Email filtering is a joke - the configuration does not provide any type of real control

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Paul Hyde

Verified Reviewer

06/01/2016

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Read more