ChatWork Features

ChatWork

Chatwork is a group chat app for business

4.63/5 (24 reviews)

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Competitor Feature Comparison

Mobile apps

iOS App


28 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


2,223 reviews

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ChatWork Feature Reviews

22 reviewers had the following to say about ChatWork's features:

Tan Dinh

Functions need to be improved

2016-09-07

- Send message/emoticon/files ok - I like "To", "Quote" functions - Easy to use, clearly - Customer support is very good Need to improve functions: - Review of image attachments - Task management: need more task priority, task time constraints...

Pros

Group chat

Cons

Task management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Our team is currently working on improving some of the features and functionality of the product you mentioned. We look forward to your feedback in the near future!

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Abimbola Kolor

Chatwork makes me work faster.

2018-09-12

Primarily Chatwork has improved the speed with which we work in my organization :we now send more of real-time chat messages as against constantly exchanging emails within my organization.

Pros

I like the basic funtionalities Chatwork provides me at work ,enabling me exchange files easily with my fellow colleagues ,likewise have conversations on video calls.Its task management features has improved the speed at which I get tasks completed at work.

Cons

The task assignment functionality will be better designed as a checkbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Raymond Seneres

Much better than I expected.

2016-08-23

It was simple to set up and use, it had all the functionality I needed, and when I had a question it was very promptly answered.

Pros

Simplicity and ease of use, plus high security.

Cons

It does not appear to integrate with my Google calendar yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ChatWork

Great job, keep up the improvements.

Source: Capterra
Helpful?   Yes   No

Response from ChatWork


We're working on new product features and enhancements. Please look forward to them!

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Hobart Swan

Chatwork Beats Email 90% of the Time

2016-10-20

It does everything that email does (easy to use, get to, archive, search, etc).

Pros

Sometimes I post a comment or a file or video or something in the middle to the conversation I'm having with someone, ask them to take a look at it, and post a comment when they're finished.

Cons

I guess I'm not terribly crazy about the overall interface. I think it looks a little drab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ChatWork

I just think most people are so used to using email that they are reluctant to switch to a chat service like Chatwork. It's funny because we use chat all the time on our phones (SMS) but don't make the leap and use it on our desktops too. It just changes the nature of communications for the better. People should've it a try.

Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Glad to hear how often ChatWork beats email for you and your team and that you've found the product easy to use. Cheers!

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Jenny Medeiros

Less emails - faster team communications.

2019-04-27

Pros

The chat is very intuitive and has all the necessary features like keyword search and "pinning" important messages for safekeeping.

Cons

I would say the UI could use an update.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Petya Mihaylova

I use it with at work, we are international team.

2018-07-04

It changed the way I chat!

Pros

One of the best things ( my opinion) is the search option. in most of the apps I have used - I had ti serach manually and it is not very fast or comfortable.

Cons

It happened ( to me also) the notifications to "notify" me a bit later, which is not even an issue, since I cehck my messages regularly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Emmanuel Galang

Verified Reviewer

Chatwork Walk The Talk

2018-04-10

Pros

And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.

Cons

For me sometimes the notification alert does not really work for my desktop as well with my mobile, that's why my teammate sometimes remind me that there's a message in our group chat at Chatwork.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Belinda Izaguirre

Better than email!

2018-10-23

Overall, easy to use, helps to keep yourself in communication with co workers.

Pros

Its like texting, but from your desktop, literally as the name says : "CHAT" easy to install.

Cons

Cant join to several group chats , however, you can share files through the chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelley Petri

Chat App That Lightens My Inbox!

2016-08-31

The app is easy to use and allows my team to take simple conversations out of email and into the app where more immediate and fluid conversations can take place.

Pros

It saves people from getting constant notifications. I also appreciate the "task" tool.

Cons

n/a

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ChatWork

The ChatWork team is very responsive! Whenever I have questions, they are quick to answer.

Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Happy to hear that it lightens your inbox! We hear that a lot from the customers that they prefer using ChatWork over email. Using ChatWork eliminates delays in communication with your colleagues.

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Anonymous
(Telecommunications company, 11-50 employees)

Chatwork

2018-12-17

Pros

For small teams, this chat tool is pretty good choise.

Cons

It's slightly expensive if you need really advanced features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Koichi Kato

Easy communication with oversea branches.

2016-08-26

Working at an internationally company with employees all over the world, ChatWork's multi-language capabilities are very helpful.

Pros

Inviting multiple people are easily done using email adress or invitation Link, also all the files are'linked to the chat room which makes my life so much easier to look for the files I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


We're glad our product helps your global teams communicate better!

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Anonymous
(Information Technology and Services company, 51-200 employees)

chat application for business purposes is so awesome

2018-12-19

professional application. very good and really suit for business purposes.

Pros

it allows you create your group chat and let's you tagged the recipient directly, so he/she will know that she/he has a message. and vise versa. it has a chat for yourself, if you want to type or ready your message for someone. so cool!

Cons

nothing negative in particular, coz it also have an mobile app, lets you communicate even your out of the office.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tung Tran Thanh

Review for Chatwork

2018-10-10

Pros

Chatwork is suitable to use in company or organization. The interface is simple and effective.

Cons

Sometimes, the server stop working and you can't use Chatwork on web or application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Clinton Gatewood

Great Collaboration Solution

2016-08-18

The advantages of a global team are obvious in completing work 24x7 but only if you have a collaboration system which is easy to install, users to learn and hooks to keep everyone working on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Happy to hear it helps your team around the world collaborate!

Read more
Toshikazu Tanaka

Great product. Simple and easy to use

2016-08-19

It's very easy to use.

Pros

Ease of use. Video chat

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Glad you find it easy to use with everyone!

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Thorn Thorth

The best tool for working communication.

2016-08-22

we can share file or information through chatwork every easy. we can create group for communication.

Pros

create group, task assign and send files or photo

Cons

no

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ChatWork

No

Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Thank you so much for the great review!

Read more
Anonymous
(Apparel & Fashion company, 11-50 employees)

Useful but not Slack

2018-12-07

Pros

It is easy to chat and connect with coworkers on my fully remote team.

Cons

I like ChatWork but we ended up choosing Slack because more people had used the program. It was really that simple.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Terran

Great for Team Projects

2016-08-31

I've found ChatWork to be a very intuitive tool that helps me communicate easily and track and complete projects more quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Hi Michael, good to know you find Chatwork intuitive to use with your team. We're here if you have any questions!

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Anonymous
(Information Technology and Services company, 51-200 employees)

Chat to work!

2018-09-04

In overall, it is a usable messaging application. That allows you to communicate within the company. It also sends mail to remind you that you have unread messages.

Pros

Easy to use. like the tagging of receiver of message in the group chat. 2. allowing me to select, copy or quote the message, then attached it to your reply. 3.

Cons

1. it has a limited number of group chat your allowed to join in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Decent team communication tool

2019-03-25

Pros

Great for team communication and collaboration.

Cons

I think Chatwork definitely has some work to do to keep up, but overall not a bad tool.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Tullis

Great collaboration platform for startups

2016-09-07

It's also free to invite anyone, so very cost effective ;) It keeps a clean "Chat List" to easily organize all of your group or individual discussions, and additional features that are very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


Thank you for the fabulous feedback! Our customers seem to like that with ChatWork, unlike many of our competitors, you can invite both internal and external colleagues, happy you find this helpful as well. Because it's feature-rich we are dedicated to trying to provide additional trainings and personalized support to get customers up and running as quickly and easily as possible.

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Akinori Ukaji

Making Communication Easy and Fun!

2016-08-26

Chatwork is fun and easy to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ChatWork


We love how you describe email as "jurassic" implying that it's something back from ancient history. We believe that chat messaging is the new norm for communication at the work place and millions of businesses will start adopting tools like ChatWork for group collaboration.

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