ClickHelp Features

ClickHelp

Author, host and deliver docs across platforms and devices

4.71/5 (17 reviews)

ClickHelp Feature Summary

  • FAQ
  • Import / export data
  • Audit trail
  • Automatic backup
  • Boolean search
  • Configurable workflow
  • Customizable templates
  • Email notifications
  • File management
  • Multi-language
  • Permission management
  • Rich text editor
  • Search functionality
  • SEO management
  • Single sign on
  • SSL security
  • Third party integration
  • Workflow management
  • Feedback management
  • Feedback collection
  • Content repository
  • Data import/export
  • Drag & drop interface
  • Custom landing pages
  • Role-based permissions
  • WYSIWYG editor
  • Help desk integration
  • HTML5 technology
  • Reporting & statistics
  • Version control
  • Collaboration tools
  • Project management
  • Data migration
  • Policy management
  • Rule based publishing
  • Document publishing

Competitor Feature Comparison

API
Audit Trail
Automatic Backup
Collaboration Tools
Configurable Workflow
Content Repository
Custom Landing Pages
Customizable Templates
Data Import/Export
Data Migration
Drag & Drop Interface
Email Notifications
Feedback Collection
Feedback Management
File Management
HTML5 Technology
Help Desk Integration
Multi-Language
Permission Management
Policy Management
Project Management
Projections
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Rule Based Publishing
SEO Management
SSL Security
Search Functionality
Single Sign On
Third Party Integration
Version Control
WYSIWYG Editor
Workflow Management
Learn moreCompare App
API
Audit Trail
Automatic Backup
Collaboration Tools
Configurable Workflow
Content Repository
Custom Landing Pages
Customizable Templates
Data Import/Export
Data Migration
Drag & Drop Interface
Email Notifications
Feedback Collection
Feedback Management
File Management
HTML5 Technology
Help Desk Integration
Multi-Language
Permission Management
Policy Management
Project Management
Projections
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Rule Based Publishing
SEO Management
SSL Security
Search Functionality
Single Sign On
Third Party Integration
Version Control
WYSIWYG Editor
Workflow Management
Visit WebsiteCompare App
API
Audit Trail
Automatic Backup
Collaboration Tools
Configurable Workflow
Content Repository
Custom Landing Pages
Customizable Templates
Data Import/Export
Data Migration
Drag & Drop Interface
Email Notifications
Feedback Collection
Feedback Management
File Management
HTML5 Technology
Help Desk Integration
Multi-Language
Permission Management
Policy Management
Project Management
Projections
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Rule Based Publishing
SEO Management
SSL Security
Search Functionality
Single Sign On
Third Party Integration
Version Control
WYSIWYG Editor
Workflow Management
Visit WebsiteCompare App

ClickHelp Feature Reviews

15 reviewers had the following to say about ClickHelp's features:

Anonymous
(Computer Software company, 11-50 employees)

It's actually enjoyable to work with the ClickHelp product and team

2018-08-02

Being able to set permissions and visibility of publications is another key benefit, as is the ability to continuously improve and re-publish.

Pros

The ClickHelp product is intuitive and easy to use, yet robust and feature-rich. We're delighted with how fast and accurate the import process is, and with the ease of authoring, reviewing and publishing our documentation.

Cons

We've made a few enhancement requests, but nothing major.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Thank you for your great feedback! We have passed your comments to the support team, thanks for your kind words. We will keep working to make our product and service even better!

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Jennifer Kammien

Excellent customer support

2020-06-26

He was very knowledgeable and asked really good questions to ensure my experience with this new tool was superior.

Pros

The ability to customize the standard package allowed me to pay for only the features we really need. As we grow, we can easily upgrade.

Cons

The trial gave me full access to all of the functionality to test.

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Supriya Ananth

One of the best tools for product documentation

2019-05-07

A great tool for creating content.

Pros

ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc.

Cons

I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Supriya, thank you for your review! We have added your improvement request to our DB, thanks so much for sharing your feedback!

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Aryeh Sonnenberg

Super satisfied

2020-03-04

We moved our documentation on-line, including SSO access and a whole lot more.

Pros

ClickHelp is very easy to use, and the support is legendary.

Cons

I miss word's "Track Changes" option, though there is a way to see all changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Great feedback, thank you so much for your kind words about ClickHelp! We're happy to hear you're super satisfied!

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Eric Lagergren

Great Infrastructure

2019-06-27

It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic.

Pros

. • Amount of functionality and customizability is fantastic.

Cons

I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Eric, thank you for your feedback, great to hear you like the product! We'll certainly consider updating our templates in the future.

In fact, many of our clients use flexible branding capabilities of ClickHelp to style their portals according to their company style guides so that they match their designs exactly. We even have a gallery demonstrating some of the customized portals here: https://clickhelp.com/portal-gallery/

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Vanessa Grimes

Intuitive product layout that allowed us to hit-the-ground-running & excellent customer support!

2018-04-27

You can really hit the ground running with this product.

Pros

Having tried out several others, ClickHelp was the most intuitive and easy to use, plus it offers reviewer workflow that many competitors do not.

Cons

I usually have to go back to the dashboard and try again a time or two, and then it keeps working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Vanessa, thank you for your feedback on ClickHelp! We are always doing our best to provide fast and professional assistance. Regarding the Cons you pointed out, we will contact you directly to help you sort things out. Thanks again for the great feedback!

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Aleš Janků

Fulfills our current needs and prepared for our future needs

2018-11-15

I'm a ClickHelp beginner (3 months) but experienced technical documentation writer (15 years). I have my concepts of documentation structure, gathering information, reviewing and publishing process. With some adjustments the ClickHelp meets my requirements.

Pros

In addition to unlimited formatting options (css) definable in various Styles, there are those smart web objects like drop-down texts, pop-up windows, embedded topics, links to other parts of the book or other files, pictures, videos.

Cons

Sometimes there are too many user controls and options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Ales, thank you for your review and the improvement ideas you submitted to us! Your feedback is much appreciated!

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Mike Levinson

ClickHelp is changing the way our company handles documentation

2018-02-11

We are very happy with it's capabilities. Based on the customer support I have received I am confident if we have any issues/enhancements that they will be heard and considered.

Pros

Several key features of ClickHelp made our decision easy: *Web Based Authoring (no local software install) *Automatic Language Translation (we have clients all around the globe) *Multi-Author Capability (collaboration) *Price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Mike, thank you for your great review! We're doing our best to provide high-quality support and a powerful modern platform for various documentation needs. We love to hear you enjoy the results of our work!

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Julie Lintner

ClickHelp was very easy to use and we had our portal up and running very quickly!

2017-10-29

Our clients and internal staff had immediate access to our product documentation.

Pros

I am not a technical writer nor do I have experience with Technical writing tools, but I was able to get documentation imported very quickly.

Cons

There were a few oddities with the way the software worked, but ClickHelp Support helped me find a work around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Hello Julie,

Thank you for great review of ClickHelp! We do focus on creating a professional technical writing solution that is easy to use for beginners without compromising the functionality and flexibility. We are happy to hear that our product was easy to implement and use.

Good luck with your documentation projects!

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Owanate Amachree

Clickhelp is awesome

2019-04-25

Clickhelp has really helped me in finding solutions whenever I encounter issues.

Pros

It's easy to use, simplicity and good functionality

Cons

The software has been okay for me so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Owanate, thank you for posting your review and sharing your thoughts! We're happy you rank our product so high!

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Ross van der Pas

Deployed at a client site and the love it!

2019-07-02

A client of ours asked for a solution to manage a large amount of internal documents related to their product.

Pros

Incredibly intuitive and easy to use.

Cons

Nothing really, client is very happy and so are we.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Thank you for sharing your feedback with us, happy to hear that! :)

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Hana Holubová

Useful tool for basic technical writer documentation

2019-04-16

Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos).

Pros

. - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc. - Great customer support: quick and helpful in their communication - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks

Cons

There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :(

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Thank you for the feedback! Please note that you can switch the topic editor to the Full-Screen mode via the F11 shortcut or the "View | Full Screen" button on the Home tab of the editor ribbon. As for your other improvement suggestions, we've registered them in our DB and will consider implementing them. Feel free to contact us if you have more improvement ideas or need help with the product - we treat customer feedback seriously and we're happy to listen.

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Rob Cutler

Best product I found for our needs!

2018-11-27

It has given me the ability to provide a tool to over 1000 end users that has not existed in the past and that I had been unable to build with other programs.

Pros

The software is easy to use for even the most basic author.

Cons

The "Home" screen has been difficult for me to customize with my own background and buttons. I would like to see a more detailed topic created to help guide through that process.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Rob, we appreciate your feedback! Note taken about the Home screen customization!

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Thomas Bolt

Short time to delivery

2017-07-18

Pros

The software is really easy to learn.

Cons

The current pricing model is a little high for small development businesses. But if you compare to alternatives you get a lot for your money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Thomas, thank you for your review! We keep adding features for software vendors to publish online docs easily and quickly, leveraging ClickHelp not only as an authoring tool, but also as a true online documentation infrastructure.

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Ramya Venkat

For past two years , we are using ClickHelp Online help for our company and it is a great product. T

2018-01-05

Pros

The documentation is easy and it gives a splendid look to the online help content.

Cons

Inserting a Video (.wmv, .mp4, .avi formats) in the article is little difficult as it takes only online video links.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from ClickHelp


Dear Ramya,

Thank you for your feedback! We are glad to hear ClickHelp solve the online documentation needs for your company, and it is easy to use for your employees. That's awesome!

As for inserting video content into help topics, we do actually recommend using specialized video hosting services as opposed to uploading the video file into your ClickHelp portal. When using such services like YouTube, Wistia or Screencast.com, you get their respective video player component that optimizes your video for different platforms (Mac vs Windows), device types (laptop vs mobile), and the network speed (mobile vs LAN). Some of those services offer nice stats and analytics for your videos. That's why we focus on integrating with existing video services as opposed to creating our own. But things may certainly change.

We truly appreciate your feedback!

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