Additional information for ComAround Knowledge
Key features of ComAround Knowledge
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- Automatic language translation
- Dynamic lists
- Responsive design
- KCS verified v5
- Automatic alerts
- Knowledge article library
- Content management
- Customizable branding
- Import knowledge articles
- Knowledge article templates
- Full text search
- Searchable history
- Issue management
- Intelligent search functionality
- IT service management
- Template management
- IT service management integration
- Video recording
- Data management
- Assured quality knowledge base
- Guided problem solving
- Document management
- Collaboration tools
- Self service portal
ComAround Knowledge offers a customizable appearance, providing users with the tools to customize the portal easily to match their enterprise’s brand and appearance.
ComAround Knowledge promotes a responsive design, affording users the flexibility to access and utilize ComAround Knowledge effectively from computer, smartphone or tablet devices.
ComAround Knowledge allows users to comment on, rate and search knowledge articles as well as receive alarms to warn of missing or incomplete information, thereby ensuring all users have access to an assured quality knowledge base.
ComAround Knowledge presents important key performance indicator (KPI) information, granting users valuable insight into areas such as return on investment and resolution rate.
ComAround Knowledge includes automatic language translation technology, enabling users to translate knowledge articles into any language instantly.