ComAround Knowledge Pricing, Features, Reviews & Comparison of Alternatives

ComAround Knowledge

Cloud-based knowledge management & self-service tool

4.64/5 (11 reviews)

ComAround Knowledge overview

ComAround Knowledge is a cloud-based knowledge management and self-service system that offers enterprises a single platform from which capture, structure and share knowledge. Incorporating a knowledge article library, knowledge article templates and automatic language translation, ComAround Knowledge aims to deliver a smart knowledge management solution.

In order to manage support flow knowledge effectively, ComAround Knowledge integrates seamlessly with IT service management tools. By supporting ITSM integration, ComAround Knowledge provides users with a central channel from which to resolve issues quickly and conveniently. Moreover, integrating ComAround Knowledge with an existing ITSM solution ensures that the user’s knowledge system will become Knowledge-Centred support (KCS) verified v5.

Besides ITSM integration, ComAround Knowledge facilitates efficient knowledge support by
granting users quick access to an extensive knowledge article library and allowing users to publish, edit and import knowledge articles easily. To enhance user productivity, ComAround Knowledge’s library is pre-populated with articles for standard applications like Office 365 and Windows and Mac operating systems. ComAround Knowledge also includes a screen recorder which users can utilize to add video to a knowledge article. Furthermore, with advanced search and dynamic lists functionality, ComAround Knowledge allows users to locate relevant knowledge articles quickly.
www.comaround.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 11 other languages, Dutch, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
ComAround Knowledge screenshot: Record videos with the ComAround Knowledge video screen recorderComAround in 60 secondsComAround Knowledge screenshot: Translate articles automatically ComAround Knowledge screenshot: Create & add knowledge articles using KCS article structureComAround Knowledge screenshot: Utilize ComAround Knowledge's responsive design on desktop, mobile or tabletComAround Knowledge screenshot: Access FAQsComAround Knowledge screenshot: Obtain an overview on valuable statistics

ComAround Knowledge reviews

Excellent
7

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.6
  4.9
Jörgen Johansson

A good, simple to use tool with an excellent user Interface for shift-left of support.

Used daily for 2+ years
Reviewed 2018-04-27
Review Source: Capterra

Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

Read the full review

Daniel Wåg

With focus on knowledge

Used daily for 2+ years
Reviewed 2016-08-30
Review Source: Capterra

An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be. Easy to use, very stable and alway developing

Read the full review

Anonymous

A great way to share knowledge and save time for our users and support.

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

Information is available 24/7 easy to find and use.Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Read the full review

Jonny Sahlén

Good uptime on websight, easy to manage

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

Easy for our users to find information and instructions at the same Place.Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

Read the full review

Tony Berthling

Greate tool !!

Used daily for 2+ years
Reviewed 2016-09-06
Review Source: Capterra

Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.

Read the full review

ComAround Knowledge pricing

Pricing options
Free trial
Subscription
View Pricing Plans

In order to receive accurate pricing information, contact ComAround Knowledge directly.

ComAround Knowledge features

API
Automatic Notifications
Collaboration Tools
Commenting
Customizable Branding
Document Management
Drag & Drop Interface
Search Functionality
Third Party Integration

Access Control (152 other apps)
Activity Dashboard (106 other apps)
Activity Tracking (100 other apps)
Chat (122 other apps)
Collaborative Workspace (153 other apps)
Communication Management (93 other apps)
Document Storage (139 other apps)
File Management (100 other apps)
Permission Management (139 other apps)
Projections (114 other apps)
SSL Security (111 other apps)

Additional information for ComAround Knowledge

Key features of ComAround Knowledge

  • Automatic language translation
  • Dynamic lists
  • Responsive design
  • KCS verified v5
  • Automatic alerts
  • Knowledge article library
  • Content management
  • Customizable branding
  • Import knowledge articles
  • Knowledge article templates
  • Full text search
  • Searchable history
  • Issue management
  • Intelligent search functionality
  • Self-learning
  • IT service management
  • Template management
  • IT service management integration
  • Video recording
  • Ratings
  • Data management
  • Gamification
  • Assured quality knowledge base
  • Cataloging/categorization
  • Guided problem solving
  • Document management
  • Collaboration tools
  • Self service portal
  • Comments
View All Features

Benefits

ComAround Knowledge offers a customizable appearance, providing users with the tools to customize the portal easily to match their enterprise’s brand and appearance.

ComAround Knowledge promotes a responsive design, affording users the flexibility to access and utilize ComAround Knowledge effectively from computer, smartphone or tablet devices.

ComAround Knowledge allows users to comment on, rate and search knowledge articles as well as receive alarms to warn of missing or incomplete information, thereby ensuring all users have access to an assured quality knowledge base.

ComAround Knowledge presents important key performance indicator (KPI) information, granting users valuable insight into areas such as return on investment and resolution rate.

ComAround Knowledge includes automatic language translation technology, enabling users to translate knowledge articles into any language instantly.