ComAround Knowledge Features

ComAround Knowledge

Cloud-based knowledge management & self-service tool

4.64/5 (11 reviews)

ComAround Knowledge Feature Summary

  • Automatic language translation
  • Dynamic lists
  • Responsive design
  • KCS verified v5
  • Automatic alerts
  • Knowledge article library
  • Content management
  • Customizable branding
  • Import knowledge articles
  • Knowledge article templates
  • Full text search
  • Searchable history
  • Issue management
  • Intelligent search functionality
  • Self-learning
  • IT service management
  • Template management
  • IT service management integration
  • Video recording
  • Ratings
  • Data management
  • Gamification
  • Assured quality knowledge base
  • Cataloging/categorization
  • Guided problem solving
  • Document management
  • Collaboration tools
  • Self service portal
  • Comments

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Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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ComAround Knowledge Feature Reviews

10 reviewers had the following to say about ComAround Knowledge's features:

Dennis Orth

Walter Review

2016-09-06

User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements

Cons

This is regarded very critical from the point of view of the management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ComAround


Thank you for your review Dennis.

We have recently improved the link security with a new technology where password and user id is stored elsewhere in a database for improved security. I make sure you get more information ASAP after next release december 2016.

Per Strand, CEO ComAround

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Björn Löwgren

A powerful solution for every company

2016-08-29

It is wery easy to use with both free text search and category search.

Pros

Nice interface, easy to use, logically built.

Cons

Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering ComAround Knowledge

Defently a good solution for every organization who needs to be more efficient.

Source: Capterra
Helpful?   Yes   No
Read more
Jörgen Johansson

A good, simple to use tool with an excellent user Interface for shift-left of support.

2018-04-27

Pros

There are also plugins available, such as creating articles directly from Word files etc.

Cons

Although there are a number of well working reports available (Power BI) there are still room for improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jonny Sahlén

Good uptime on websight, easy to manage

2018-04-25

Easy for our users to find information and instructions at the same Place.

Pros

Easy to manage both in content and administering users and administrators.

Cons

Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karin Pettersson

Fast and easy to publish and edit articles once you are familiar with the system

2018-04-27

One Place for the whole organization to gather all IT-related how-tos

Pros

Easy to intigrate instructions originally written in Microsoft documents. Picture formats and films also.

Cons

A new user must have a good training to understand the system and get started. Admins on different levels needs info about how to pick out data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Wåg

With focus on knowledge

2016-08-30

An easy product to use, always focusing on end user experience and the importance of Knowledge.

Pros

Easy to use, very stable and alway developing

Cons

There is still room for improvement when it comes to the statistic/report part of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ComAround Knowledge

The support and inspiration you get from ComAround regarding their product is really excellent, something that is important for me concerning any software.

Source: Capterra
Helpful?   Yes   No
Read more
Lisa Bolger

Excellent Tool

2016-10-25

Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A great way to share knowledge and save time for our users and support.

2018-04-25

Information is available 24/7 easy to find and use.

Pros

Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Cons

It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony Berthling

Greate tool !!

2016-09-06

Very helpfull both for endusers and IT staff. Easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eva Skoog

ComAround review

2016-09-13

It is easy to use for the end user and also for us working in the system.

Pros

I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons

If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more