Community Cloud Pricing, Features, Reviews & Comparison of Alternatives

Community Cloud Reviews

Community Cloud

Community software connects customers, partners & employees

4.26/5 (27 reviews)
636,109     793

Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.

Community Cloud allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.

Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.
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Community Cloud Reviews (27)

Latest reviews

 Non-profit lyfe

This came in very helpful for the non-profit arts organization I worked for.

Read the full review
Reviewed 15th of March by Nathan DePoint

 

 DreamzTech Solutions Review

I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Read the full review
Reviewed 15th of March by mark Hammond

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Community Cloud Screenshots (6)

Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.

Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Community Cloud Pricing

Starting from: $250.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

CUSTOMER COMMUNITY
Enable customer self-service, extend business processes, and build deeper customer relationships. Starting at $250 USD/month.

PARTNER COMMUNITY
Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month.

EMPLOYEE COMMUNITY
Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

Competitors Pricing

Adxstudio Portals

Starting from: $995.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

CMNTY

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SharePoint

Starting from: $3.00/month
Free Trial: Available (No Credit Card required)

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Benefits

Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.

Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.

Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.

Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.

Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.

Alternatives to Community Cloud

GetApp Analysis

Platforms for online communities have matured in the past decade, and as a result, more businesses are now opting to create their own digital communities as a way to form better relationships with their partners, customers, and employees. Salesforce Community Cloud is an online community platform that provides organizations with a way to directly connect with their most important allies. The web-based solution is leading the way in the social business space, with new innovations that include targeted recommendations, Lightning Community Builder and Templates, and Salesforce Connect for Google Drive.

Salesforce Community Cloud provides a way for companies of all sizes to help customers help themselves with rich, self-service experiences. These communities also offer a way to form deeper relationships through direct customer interaction and transform the workplace by giving employees access to the information they need to be engaged and productive at work. Although many businesses traditionally see communities as a social experience for their business partners, they're also relevant for customers, employees, and even business alumni. Salesforce views Community Cloud as a solution that is suited equally well for both enterprise and SMBs.

What is Community Cloud?

Salesforce Community Cloud represents the company’s move into enterprise social media. It offers a way for Salesforce users to create their own fully branded online communities. Although many businesses will ultimately use these communities as a social experience for their business partners, they’re also relevant for customers, employees, and even business alumni. Salesforce is viewing the online community as a capability that enterprise organizations will want to use to engage more effectively with their key contacts. Industry research on the benefits for social business backs up this position.

Intelligence, speed, growing business, and engagement are all pillars within Salesforce Community Cloud, as organization leaders see their own customers transform into ambassadors. Adding community to a business can also enable customers to give more honest feedback and share their enthusiasm for the brand or products on a larger scale. By connecting resellers, distributors, and partners directly to the information, apps, and experts they need to take action, businesses are increasing sales and leads.

Main Features

Lightning Community Builder and Templates

One of the ways that Salesforce Community Cloud differentiates itself from competitors is by offering a Lightning Community Builder and Templates to allow any user to quickly deploy a customized, mobile-optimized community. Users don’t need to have development or IT backgrounds in order to build their own online communities with Salesforce Community Cloud.

In addition to building your own custom community, which can be managed using drag-and-drop templates, you can also build your own apps with Lightning Components. These apps can then be embedded into your online community. If you run a non-profit organization, for example, then you might want to build an app to organize your volunteers. This app would then be embedded on the homepage of your online community, where volunteers could sign up themselves to work at upcoming events.

Targeted Recommendations

Salesforce Community Cloud’s personalization capabilities are unmatched within the industry. Recommended resources match each individual user’s needs and interests. Community Cloud uses this data to automatically suggest connections to experts, groups, and content. Community Cloud also delivers relevant content, including posts, resources, and files. This provides immediate value and encourages deeper community participation.

Using this feature, you’ll be able to identify experts by understanding the quality of their contributions to your community. You can then identify specific users as subject-matter experts who would be interested in sharing their knowledge with the community at large. As a community manager using Community Cloud’s personalization features, you’ll be able to pinpoint the customers most likely to be interested in specific products and then target those customers with coupons they’re likely to redeem.

Customer Engagement

One of the best ways to keep active members engaged in an online community is by rewarding them for participation. Community Cloud has developed a system for rewarding the most active members within any community. Members can also recognize one another’s contributions with specialty badges that appear in their feeds and on their profiles.

Create your own engagement metrics, and then set up your own scoring system and badges as a way to thank top users for their contributions or other activities within your company’s online community. (You can also allow users to create their own custom badges based on the parameters they select.) Ideally, this process should help you highlight top influencers and contributors within the community. It should also encourage members to participate in discussions around the topics they know best.

Salesforce Files Connect for Google Drive

Salesforce Files Connect for Google Drive offers a way for community members to collaborate on files they’ve created or stored in Google Drive. For example, an advertising department within a larger organization might open a file they’d saved on Google Drive and share it with an account planning team. Files that have been saved in Google Drive can also be attached to individual records, such as leads or service cases.

With Salesforce Community Cloud, you can attach files to project groups, account records, campaigns, or service cases. Placing files into the workflow and unleashing a universal file-sharing system attaches those files to related records and makes it easier to access the right documents at a later date. It also increases the reuse of important assets across the enterprise.

Integrations

Salesforce Files Connect syncs with many third-party applications, including Google Drive and Box.

Salesforce Community Cloud offers users the ability to integrate data from any system and update records from within the community. Salesforce connects with service, sales, marketing, supply chain, and product development applications. Organizations can also enable fund approvals, status updates, and other actions with Salesforce’s business integration software.

Pricing

Subscription pricing for Customer Communities starts at $250 per month (billed annually). Employee Communities cost just $25 per user, per month (when billed annually). Partner Communities, which can be used to increase sales through resellers and distributors, are available for $500 per month.

Bottom Line

  • Transforms how businesses connect with customers, partners and employees
  • Easy-to-deploy community templates
  • Users can deliver better service and sell more through channel partners
  • Allows collaboration anywhere and gives users a personalized experience
  • Positioned to be the market leader on internal and external social
  • Seamless data integration from any system, anywhere

Videos

Nathan DePoint

Non-profit lyfe

15/03/2017

This came in very helpful for the non-profit arts organization I worked for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
mark  Hammond

DreamzTech Solutions Review

15/03/2017

I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Pros

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Wes Sims

Good Stuff

14/03/2017

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features Scale View of Consumer

Cons

Complex Expensive if you don't understant how to properly uttilize all features and functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mirco Hecker

Big Business

14/03/2017

Pros

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Cons

Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Craig Rupp

SalessForce Craig

14/03/2017

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brian Alexander

It works well but for none sales position just another company facebook

13/03/2017

Pros

It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Cons

Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alex Faye I

Salesforce

13/03/2017

Pros

Great customer service. This was easy to get through and very easy to maneuver. Great experience talking to the employees

Cons

Could be more interactive. I felt they could have put more effort into solving my technical issues, but either way we figured it out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Taylor Tolbert

My Salesforce Review

13/03/2017

Building reports is difficult in salesforce. When i worked at Forcepoint and used this site daily, it always took most of my time during the day to build that report.

Pros

Moderate to easy use.

Cons

Building reports is weak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
David  Bishop

Great Company - Better Products

13/03/2017

Pros

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Cons

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Leonardo  Carraretto

Its a dream

12/03/2017

SalesForce is the consumption dream, but, is not for everybody. You need think about your needs

Pros

A lot of functions

Cons

The price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more

Who is Community Cloud For?

  • Experience level: All experience levels
  • Industry: All industries
  • Business size: Small businesses, mid-size businesses, large businesses, enterprise
  • Departments/roles: All departments
  • Budget/point: Customer communities start at $250 per month
  • Example customers: eWAY, Sky, Unilever
Read the full GetApp Analysis