Salesforce Community Cloud Features

Salesforce Community Cloud

Community software connects customers, partners & employees

4.22/5 (60 reviews)

Salesforce Community Cloud Features In Depth

Lightning Community Builder and Templates

One of the ways that Salesforce Community Cloud differentiates itself from competitors is by offering a Lightning Community Builder and Templates to allow any user to quickly deploy a customized, mobile-optimized community. Users don’t need to have development or IT backgrounds in order to build their own online communities with Salesforce Community Cloud.

In addition to building your own custom community, which can be managed using drag-and-drop templates, you can also build your own apps with Lightning Components. These apps can then be embedded into your online community. If you run a non-profit organization, for example, then you might want to build an app to organize your volunteers. This app would then be embedded on the homepage of your online community, where volunteers could sign up themselves to work at upcoming events.

Targeted Recommendations

Salesforce Community Cloud’s personalization capabilities are unmatched within the industry. Recommended resources match each individual user’s needs and interests. Community Cloud uses this data to automatically suggest connections to experts, groups, and content. Community Cloud also delivers relevant content, including posts, resources, and files. This provides immediate value and encourages deeper community participation.

Using this feature, you’ll be able to identify experts by understanding the quality of their contributions to your community. You can then identify specific users as subject-matter experts who would be interested in sharing their knowledge with the community at large. As a community manager using Community Cloud’s personalization features, you’ll be able to pinpoint the customers most likely to be interested in specific products and then target those customers with coupons they’re likely to redeem.

Customer Engagement

One of the best ways to keep active members engaged in an online community is by rewarding them for participation. Community Cloud has developed a system for rewarding the most active members within any community. Members can also recognize one another’s contributions with specialty badges that appear in their feeds and on their profiles.

Create your own engagement metrics, and then set up your own scoring system and badges as a way to thank top users for their contributions or other activities within your company’s online community. (You can also allow users to create their own custom badges based on the parameters they select.) Ideally, this process should help you highlight top influencers and contributors within the community. It should also encourage members to participate in discussions around the topics they know best.

Salesforce Files Connect for Google Drive

Salesforce Files Connect for Google Drive offers a way for community members to collaborate on files they’ve created or stored in Google Drive. For example, an advertising department within a larger organization might open a file they’d saved on Google Drive and share it with an account planning team. Files that have been saved in Google Drive can also be attached to individual records, such as leads or service cases.

With Salesforce Community Cloud, you can attach files to project groups, account records, campaigns, or service cases. Placing files into the workflow and unleashing a universal file-sharing system attaches those files to related records and makes it easier to access the right documents at a later date. It also increases the reuse of important assets across the enterprise.

Competitor Feature Comparison

API
Activity Dashboard
Application Integration
Automatic Notifications
Channel Management
Client Portal
Collaboration Tools
Collaborative Workspace
Communication Management
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management
Email Notifications
Employee Communities
Employee Portal
Employee Self Service
File Management
Knowledge Base Management
Mobile Integration
Partner Management
Partner Portal
Project Accounting
Projections
Records Management
Search Functionality
Secure Data Storage
Third Party Integration
Vendor Management
Learn moreCompare App
API
Activity Dashboard
Application Integration
Automatic Notifications
Channel Management
Client Portal
Collaboration Tools
Collaborative Workspace
Communication Management
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management
Email Notifications
Employee Communities
Employee Portal
Employee Self Service
File Management
Knowledge Base Management
Mobile Integration
Partner Management
Partner Portal
Project Accounting
Projections
Records Management
Search Functionality
Secure Data Storage
Third Party Integration
Vendor Management
Visit WebsiteCompare App
API
Activity Dashboard
Application Integration
Automatic Notifications
Channel Management
Client Portal
Collaboration Tools
Collaborative Workspace
Communication Management
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management
Email Notifications
Employee Communities
Employee Portal
Employee Self Service
File Management
Knowledge Base Management
Mobile Integration
Partner Management
Partner Portal
Project Accounting
Projections
Records Management
Search Functionality
Secure Data Storage
Third Party Integration
Vendor Management
Learn moreCompare App

Salesforce Community Cloud Feature Reviews

25 reviewers had the following to say about Salesforce Community Cloud's features:

mark Hammond

DreamzTech Solutions Review

2017-03-15

I like that capability of using the salesforce solution to import data, run reports and expand the document respository.

Pros

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Vinay Jain

Partner Community from Salesforce Community Cloud

2019-01-16

As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful.

Pros

Easy to Setup and rollout - Drag and Drop 2.

Cons

Partner Community is still new in the market and hence it is not the complete solution, Feature and still being developed and deployed every passing release

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mariana Maia

Salesforce Review

2017-12-19

Pros

Create personalized reports according the information that you need.

Cons

Some activities are hard to figure out how to work.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

A mess if you need multiple fronts

2018-03-05

Pros

Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML.

Cons

Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Naveen Gabrani

Salesforce Communities: Industry leading portal solution

2017-05-18

Salesforce provides industry leading security best practise, so the data is secure.

Pros

A standard interface is available out of the box with basic UI configuration.

Cons

However the advantage is that it is fairly easy to setup a basic version of Salesforce Communicities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
nicola Band

robust and engaging

2016-10-06

love the community portal and the evolution of Lightening has made it so usable and intuitive. customisation is key!

Pros

ease of use

Cons

reports and dashboards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 51-200 employees)

Great product to manage customer relationships

2018-08-07

Pros

Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions.

Cons

It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward Bates

Increase engagement with Partners & Customers

2016-12-09

From Case Management to Collaboration, to Sales.

Pros

Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 5001-10000 employees)

Amazing customer portal from Salesforce

2018-09-09

Pros

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kara Golden

SFDC for External Users

2017-06-08

Pros

Salesforce is powerful and the Community Cloud enables companies to extend the power to external parties.

Cons

Well... like other Salesforce tools & products, the Community Cloud needs a facelift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Imran Haque

Head of digital at world's

2017-03-12

Pros

Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

Cons

User interface is mediocre like most of sfdc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Not Amazing

2019-08-22

Good on the basics, but not flexible enough to customize.

Pros

Does all these basic functions well and integrates with Salesforce CRM well.

Cons

Not nearly customizable enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Tolbert

My Salesforce Review

2017-03-13

Building reports is difficult in salesforce.

Pros

Moderate to easy use.

Cons

Building reports is weak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 1001-5000 employees)

Nice, but not perfect

2019-02-01

Pros

There are tons of features that can be enabled with this software. As long as your SF Architect/Developers know what they're doing, the sky is the limit.

Cons

At times the UI/UX can be buggy and hard to read.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Duff

Salesforce Community Cloud

2016-12-06

Salesforce is nailing it when it comes to communities & collaboration in general.

Pros

Great tools for collaboration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Quick and Easy to Put a Site Together

2017-10-05

Pros

There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc.

Cons

Particularly with understanding how to create new pages, grant access to those pages and the different nuances between setting up pages in different ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 11-50 employees)

Powerful but a lot of limitations

2019-02-07

SF is such a giant in their products. Their products have a wide range of powerful features but a lot of features also come with their limitations. Their customer support is horrible - they are good at staying on top of your payment due but very slow in responding to your other needs!

Pros

Features - it provides powerful features, such as searchable database, knowledge base, forms of contact that can tie to service cloud, etc.

Cons

Preset data fields can be the limitations because you can't change those preset data fields' labels, thus it may not make sense sometimes for each client's needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig Rupp

SalessForce Craig

2017-03-14

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using.

Pros

Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jake Ifraimov

Not Very User Friendly

2018-12-04

Pros

Keeps client information/lead information very organized, can integrate with Outlook as well.

Cons

Not very user friendly, I know that there's trail blaze classes but this can be a little intimidating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nikki Dettman

Salesforce - Community Cloud

2018-07-03

Pros

Really enjoyed this system for sharing training, submitting documents in out training teams and for communication in groups much like Twitter!

Cons

I felt like it was an amazing tool that wasn't be utilized enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

we use Community Cloud to manage our HelpDesk

2019-07-16

Pros

There are a variety of templates we could choose from when creating our community, and even once we selected a template there were still a lot of customization options to make it look and feel like our brand. And obviously another big benefit is that Communities integrate seamlessly with other Salesforce products (Sales Cloud for us).

Cons

We have a public community right now, so anyone with a link can access it. There is a lot of administrative work that goes into setting up and adding users if you want to go that route, so all your customers/partners have their own username/login/profile.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Adele Glenn

Sales force power

2017-03-12

Looking to add some community support for your brand? This empowers social WOM

Pros

Allows for easy campaign adds

Cons

Expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Wes Sims

Good Stuff

2017-03-14

If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features Scale View of Consumer

Cons

Complex Expensive if you don't understant how to properly uttilize all features and functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 10001+ employees)

Customer Portal Software

2018-10-13

Pros

It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Loudermilk

Easy way to give relevant info to customers on demand

2019-07-31

Pros

Gives customers a portal to view data of your choosing and increase customer satisfaction

Cons

Overall this has been a good experience, fairly easy to set up with some solid resources

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more