Community Cloud Pricing Plan & Cost Guide

Community Cloud

Community software connects customers, partners & employees

4.3/5 (47 reviews)

Community Cloud Pricing

Starting from: $250.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

CUSTOMER COMMUNITY
Enable customer self-service, extend business processes, and build deeper customer relationships. Starting at $250 USD/month.

PARTNER COMMUNITY
Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month.

EMPLOYEE COMMUNITY
Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

Competitors Pricing

Onna

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

FileHold DMS

Starting from: $3750.00
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Windward Solution

Starting from: $11868.00
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Roadmunk

Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Simbli

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Community Cloud compare with other Collaboration apps?

Subscription plan?

Community Cloud



96% of apps offer a
subscription plan

Free trial?

Community Cloud



88% of apps have a
free trial

Freemium plan?

Community Cloud



38% of apps have a
freemium plan

Pricing Comparison

Collaboration app prices shown are $/month




Community Cloud Pricing Reviews

Pros
  • A lot of functions
  • Allows for easy campaign adds
  • Features Scale View of Consumer
  • Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud
Cons
  • Expensive
  • The price
  • Complex Expensive if you don't understant how to properly uttilize all features and functions.
  • 1. I dont like turn around of Salesforce support team for the cases raised 2. Long list of Ideas pending
95%
recommended this to a friend or a colleague

7 reviewers had the following to say about Community Cloud's pricing:

Vinay Jain

Best and Easy to use Community Platform ever!

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Software Advice

We have been using Customer, Partner community effectively in our organization. Migrating to Salesforce Community Cloud enable us to provide the great community for our customers. With new community, we brought a lot of transparency and increased the customer satisfaction by multiple folds. We use our community for various activities: Company Announcements, Events, Articles, Ideas, Forum, Groups and much more...1. Easy to use 2. Quick Setup without any coding knowledge 3. Lot of prebuild Component 4. Large user group and community 5. Application Exchange Platform 6. Works on Salesforce Platform 7. Predefine template to quick rollout depending on the customer need - Napilli template is best 8. Cheap license cost for customers 9. Integrate Service Cloud platform for customer support

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Community Cloud

Community software connects customers, partners & employees

Leonardo Carraretto

Its a dream

Used other for less than 6 months
Reviewed 2017-03-12
Review Source: Software Advice

SalesForce is the consumption dream, but, is not for everybody. You need think about your needsA lot of functions

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Community Cloud

Community software connects customers, partners & employees

Adele Glenn

Sales force power

Used weekly for 2+ years
Reviewed 2017-03-12
Review Source: Software Advice

Looking to add some community support for your brand? This empowers social WOM Allows for easy campaign adds

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Community Cloud

Community software connects customers, partners & employees

Wes Sims

Good Stuff

Used daily for 2+ years
Reviewed 2017-03-14
Review Source: Software Advice

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration. Features Scale View of Consumer

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Community Cloud

Community software connects customers, partners & employees

Imran Haque

Head of digital at world's

Used other for 1-2 years
Reviewed 2017-03-12
Review Source: Software Advice

Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

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Community Cloud

Community software connects customers, partners & employees

Mirco Hecker

Big Business

Used weekly for 2+ years
Reviewed 2017-03-14
Review Source: Software Advice

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

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Community Cloud

Community software connects customers, partners & employees

Naveen Gabrani

Salesforce Communities: Industry leading portal solution

Used weekly for 1-2 years
Reviewed 2017-05-18
Review Source: Capterra

It is easy to setup and fairly powerful. Salesforce provides industry leading security best practise, so the data is secure.Salesforce Communities provides a portal for employees, customers and partners. A standard interface is available out of the box with basic UI configuration. For advanced user interface custom development can be used. Standard Salesforce objects are used as database.

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Community Cloud

Community software connects customers, partners & employees