Salesforce Community Cloud Pricing Plan & Cost Guide

Salesforce Community Cloud

Community software connects customers, partners & employees

4.22/5 (60 reviews)

Salesforce Community Cloud Pricing

Starting from: $250.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

CUSTOMER COMMUNITY
Enable customer self-service, extend business processes, and build deeper customer relationships. Starting at $250 USD/month.

PARTNER COMMUNITY
Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month.

EMPLOYEE COMMUNITY
Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

Competitors Pricing

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Personify Community

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ShareVault

Starting from: $15.00
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Free Trial: Available (No Credit Card required)

safedrop

Starting from: £200.00/year
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Salesforce Community Cloud Pricing Reviews

Pros
  • Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.Alec R.Read the full review
  • Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.Jonathan T.Read the full review
  • This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.Justine V.Read the full review
Cons
  • The fact that you can't control who cannot go into to varies companies that's danger on a company behalf.Audrey C.Read the full review
  • People will put information in a place where no one can find it. A thread can be opened and it can go on and on and never address the real question.Randy S.Read the full review
  • Building reports is difficult in salesforce. When i worked at Forcepoint and used this site daily, it always took most of my time during the day to build that report.Taylor T.Read the full review
96%
recommended this to a friend or a colleague

13 reviewers had the following to say about Salesforce Community Cloud's pricing:

Meghan Storey

Salesforce

Used occasionally for free trial
Reviewed 2018-08-08
Review Source: Software Advice

Pros
After being recommended Salesforce, we decided to try it out. We liked the organization it provided but we needed something tailored towards non-profits.

Cons
We are still in the beginning, so, we decided to see what other products we could get for a cheaper price.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Leonardo Carraretto

Its a dream

Used occasionally for less than 6 months
Reviewed 2017-03-12
Review Source: Software Advice

SalesForce is the consumption dream, but, is not for everybody. You need think about your needs

Pros
A lot of functions

Cons
The price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Alec Remaly

Not An Easy Experience

Used weekly for 1-2 years
Reviewed 2018-11-14
Review Source: Software Advice

Pros
Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.

Cons
Salesforce requires its own language to develop. This is expensive to find people who can do the work. Also moving through the security process is challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Adele Glenn

Sales force power

Used weekly for 2+ years
Reviewed 2017-03-12
Review Source: Software Advice

Looking to add some community support for your brand? This empowers social WOM

Pros
Allows for easy campaign adds

Cons
Expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jonathan Teron

nice job!

Used daily for 2+ years
Reviewed 2018-09-26
Review Source: Software Advice

Pros
Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

Cons
I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jake Ifraimov

Not Very User Friendly

Used weekly for 1-2 years
Reviewed 2018-12-04
Review Source: Software Advice

Pros
Great tool for tracking leads and value for your clients. Keeps client information/lead information very organized, can integrate with Outlook as well.

Cons
Not very user friendly, I know that there's trail blaze classes but this can be a little intimidating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Wes Sims

Good Stuff

Used daily for 2+ years
Reviewed 2017-03-14
Review Source: Software Advice

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros
Features Scale View of Consumer

Cons
Complex Expensive if you don't understant how to properly uttilize all features and functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Imran Haque

Head of digital at world's

Used occasionally for 1-2 years
Reviewed 2017-03-12
Review Source: Software Advice

Pros
Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

Cons
User interface is mediocre like most of sfdc. Its also expensive and configuration can take time and money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mirco Hecker

Big Business

Used weekly for 2+ years
Reviewed 2017-03-14
Review Source: Software Advice

Pros
It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Cons
Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Vinay Jain

Partner Community from Salesforce Community Cloud

Used daily for 6-12 months
Reviewed 2019-01-16
Review Source: Software Advice

As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful. The partner can see the Quota and current status through the community on a real-time basis through powerful analytics tool and help to grow your company. Partner Community helps a company to optimize every stage of partner lifecycle in easy and quick way

Pros
1. Easy to Setup and rollout - Drag and Drop 2. Deep integration with Salesforce Sales cloud 3. Readily available Partner engagement analytics 4. Cost Effective 5. Easy to share files through Sharepoint and external sources through community 6. Step by Step setup tutorial available

Cons
1. Partner Community is still new in the market and hence it is not the complete solution, Feature and still being developed and deployed every passing release

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Naveen Gabrani

Salesforce Communities: Industry leading portal solution

Used weekly for 1-2 years
Reviewed 2017-05-18
Review Source: Capterra

It is easy to setup and fairly powerful. Salesforce provides industry leading security best practise, so the data is secure.

Pros
Salesforce Communities provides a portal for employees, customers and partners. A standard interface is available out of the box with basic UI configuration. For advanced user interface custom development can be used. Standard Salesforce objects are used as database.

Cons
It is a relatively expensive solution. For small organization budget can be an issue. However the advantage is that it is fairly easy to setup a basic version of Salesforce Communicities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great product to manage customer relationships

Used weekly for less than 6 months
Reviewed 2018-08-07
Review Source: Capterra

Pros
Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions. This platform allows real-time of exchanging data through chat and screen sharing features. Streamlines your business by reducing time and effort on unnecessary leads.

Cons
It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information. This software is more expensive than others on the market, but Salesforce is a great company to work with fulfilling our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

we use Community Cloud to manage our HelpDesk

Used monthly for 6-12 months
Reviewed 2019-07-16
Review Source: Capterra

Pros
There are a variety of templates we could choose from when creating our community, and even once we selected a template there were still a lot of customization options to make it look and feel like our brand. And obviously another big benefit is that Communities integrate seamlessly with other Salesforce products (Sales Cloud for us).

Cons
We have a public community right now, so anyone with a link can access it. There is a lot of administrative work that goes into setting up and adding users if you want to go that route, so all your customers/partners have their own username/login/profile. This option gets really expensive really fast, so if you're on a budget Community Cloud might not be the option for you.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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