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Confluence vs IssuTrax Comparison

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Overview

Category Leaders

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your...

IssuTrax is an issue tracking software that helps businesses in the hospitality sector create, track, and manage service...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

4.89

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3.4K

5

4

3

2

1

1.9K

1.2K

226

30

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app
ic-pricetag

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.

Pros

Not enoughreviews yet

Cons

Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features99
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Brainstorming
  • Calendar Management
  • Case Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Content Publishing Options
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Security
  • Discussions/Forums
  • Dispatch Management
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Feedback Management
  • File Management
  • File Sharing
  • For the IT sector
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Idea Ranking
  • Ideation
  • Information Governance
  • Innovation Management
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Multiple Projects
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Quality Assurance
  • Real Time Editing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Recurring Appointments
  • Recurring Issues
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Unified Directory
  • Version Control
  • Visualization
  • Work Order Creation
  • Workflow Management
  • Total features22
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Brainstorming
  • Calendar Management
  • Case Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Content Publishing Options
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Security
  • Discussions/Forums
  • Dispatch Management
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Feedback Management
  • File Management
  • File Sharing
  • For the IT sector
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Idea Ranking
  • Ideation
  • Information Governance
  • Innovation Management
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Multiple Projects
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Quality Assurance
  • Real Time Editing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Recurring Appointments
  • Recurring Issues
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Unified Directory
  • Version Control
  • Visualization
  • Work Order Creation
  • Workflow Management

Integrations

  • Total integrations192
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrationsN/A
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier