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Confluence vs ScreenSteps Comparison

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Overview

Category Leaders

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your...

ScreenSteps helps businesses operate more efficiently by providing employees with better SOPs and quick-reference guides...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4.89

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

239

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3.4K

5

4

3

2

1

1.9K

1.2K

226

30

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

16

5

4

3

2

1

13

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.

Pros

Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).
Other than the amazing customer support. ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.
I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.

Cons

Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.

Cons

I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it.
I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.
When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features99
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Feedback Management
  • File Management
  • File Sharing
  • For the IT sector
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Idea Ranking
  • Ideation
  • Information Governance
  • Innovation Management
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Multiple Projects
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Real Time Editing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management
  • Total features15
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Feedback Management
  • File Management
  • File Sharing
  • For the IT sector
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Idea Ranking
  • Ideation
  • Information Governance
  • Innovation Management
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Multiple Projects
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Real Time Editing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management

Integrations

  • Total integrations193
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations3
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier