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ConnectWise ScreenConnect vs Splashtop Comparison

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Overview

Category Leaders

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer...

Category Leaders

A leading software solution for remote access and support with a global user base of over 30+ million, spanning small businesses...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

8.25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.9K

5

4

3

2

1

1.3K

427

65

9

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

675

5

4

3

2

1

539

107

19

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The integration of connectiwise with other software is great. This is the reason why I really love this software.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.

Pros

I love how easy it was to set up on my computer and the computer that I was accessing remotely. I also love how simple it is to use.
I've used LogMeIn, GoToMyPC, Team Viewer, and other products before. Splashtop is as good as any of them, and at a better price, creating the best value.
I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease.

Cons

Horrible, horrible customer service and support. I was constantly getting false positives.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Cons

Previously I refused to pay for apps which lack performance. I had no reluctance in paying for this one.
The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.
It was very difficult for me to change my password on splashtop when I forgot it. That was my only issue with splashtop.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features57
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Attendee Management
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Reminders
  • Employee Activity Monitoring
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Reporting
  • Inventory Management
  • Live Chat
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Presentation Streaming
  • Print Management
  • Projections
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Tools
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Total features59
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Attendee Management
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Reminders
  • Employee Activity Monitoring
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Reporting
  • Inventory Management
  • Live Chat
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Presentation Streaming
  • Print Management
  • Projections
  • Queue Management
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Tools
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing

Integrations

  • Total integrations24
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Total integrations9
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier

User reviews that mention these apps

IS
AvatarImg

Ivy S.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ConnectWise ScreenConnect logo

ConnectWise ScreenConnect

Best remote access host I've used.

Reviewed 7 months ago

SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly.

Pros

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Cons

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

KB
AvatarImg

Kyle B.

Education Management, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ConnectWise ScreenConnect logo

ConnectWise ScreenConnect

Do not do this.

Reviewed a year ago
Pros

I cannot say I found anything about CW Control I liked over other similar programs that were free.

Cons

Atleast in my use case, everything I needed was in zoom. I found SplashTop, which I was able to get a one year free trial for, without nearly any issues, contained integration with our ticketing system, and had a much better support staff.It also WORKS on mac and windows.

RM
AvatarImg

Roger M.

Information Technology and Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ConnectWise ScreenConnect logo

ConnectWise ScreenConnect

New User's Thoughts

Reviewed 3 years ago

Over the last 20 years, I've used all sorts of remote control software, most for a year or more. I used Log Me In when it was the preferred remote control solution at Connectwise several years ago and was very happy with that program, but I changed RMM program, and switched over to Solarwinds old Take Control, which did the job, but did not have the features that ConnectWise Control has. I've used Zoho Assist, which was inexpensive, but again lacked the features with CW Control. Also used Splashtop Remote for over a year which again was just about the same price, but without the features we have here.

Pros

I really like the ease with which I can connect with my customer's machines. Also, their command center at the top middle of the screen sometimes gets in the way but can be moved around. That Command center has some impressive tools in it, more than most, and they are very useful. From the Managed Toolbox that you can completely customize with your own tools to the help box which lets you do Google searches without leaving the application. The chat feature works as expected but could be improved. And it's affordable.

Cons

When you chat with a customer and sent the chat, it would be nice if the customer's chat window popped up on the customer's screen with your chat, instead of blinking on the Task Bar. I usually have to go to the customer's machine, click on the blinking ConnecWise Control icon to let the customer know that I have information or an answer for them.

AR
AvatarImg

Antonio R.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ConnectWise ScreenConnect logo

ConnectWise ScreenConnect

Best remote control software out there, period!

Reviewed 6 years ago

We used Log Me In Rescue for years, paying $500+ a month. We've used TeamViewer, gotomeeting, join.me and Splashtop. We switched to ScreenConnect over 5 years ago and never looked back. The licensing model allowed us to pay once for a number of concurrent connections without having to worry about the number of techs we have. With this licensing model we can pay for upgrades every few years and still save many times over from what we used to pay for Log Me In Rescue. We run the server on our own hardware, having complete control over who has access to it and from where. When ConnectWise took over the product and renamed it to Control we had no issues. They've continued developing it rapidly.

Pros

You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.)

Cons

We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software.

RM
AvatarImg

Roger M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Splashtop logo

Splashtop

Splashtop Remote inexpensive but missing some crucial features

Reviewed 2 years ago

Splashtop is a value-driven application, which although doesn't have all the bells and whistles of its more expensive competitors, does provide, basic solid, fast remote connections to a group of devices on a regular basis, but also has the capability of doing one-off sessions.

Pros

Ease of Installation, Ease of Use, Value

Cons

No Toolbox feature like ScreenConnect has Lacks