DocSend Features

The user interface of DocSend is very attractive and intuitive too. I don't need to attach any documents to email, I send them via links. It also secure my documents in clouds. The e-sign feature also adds value to this software.

They lack on the portability of this software. They should have mobile application of it.

Pricing looked attractive. BUT it turned out this was a "you get what you pay for" situation.

DocuSend falsely claims that you can set the software to disallow downloading of documents. [SENSITIVE CONTENT HIDDEN] This is NOT true. What they don't tell you is that anyone can simply Print the document to PDF. When I challenged their customer service people on this, they claimed that they couldn't stop it, but that their software would distort the document so it is not readable. It is true...

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Staying on top of all our documents can be a challenge. But, thanks to DocSend, managing and sharing documents with my team and clients has become a breeze. Even my team members who aren't particularly tech-savvy were able to navigate the platform with ease. Additionally, the tracking and analytics feature allows me to see who has viewed and interacted with my documents, which has been helpful in monitoring...

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On the downside, there is definitely a lack of integration with other business tools. As it is a product from Dropbox, they make it difficult to integrate with its competitors. As a small business, I use a variety of other tools like CRM and project management software, and it would be convenient if DocSend integrated with them as well. Lastly, the customer support can be hit or miss, sometimes I have to wait a bit long to get a response and that can cause a delay in my work. Also, we don't use them for now, but the lowest Personal plan does not have advanced security features.

One of the best feature in DocSend is its feasible nature of single sign on feature which makes it easy to accessible as well as easy to use with proper privacy provided along with that document management and storage facilities.

In the long run the pricing is pretty much high compare to the competitors which makes it choosy if we want premium features but need to have hole in the pocket.

DocSend is a must-have for any sales team as it helps you get your documents out to prospects by creating a sharable link that allows you to track who is accessing them and when.

I would say that this platform is really useful and easy to use

Docsend has a simple intuitive user interface that allows uploading, managing, and sharing documents a breeze. Tracking and reporting features are pretty consistent. The Gmail integration is very efficient.

Viewing documents on mobile is not the best experience.

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I have not run into a bad thing yet. I have had no issues, no glitches and no adverse responses to my utilization of the stage. I would nearly say the expense per client, yet for this quality it is definitely worth the cost and has effectively demonstrated itself to be important.

Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I have been using docsend since it beginning stages and it has came such a far way and is huge now.. We use it to do e-signatures on waivers we send out as well and the open and click rate is through the roof wether you use it or not it is super simple for someone to sign a doc.

They have had a few bugs here and there which is lost me some time in work but as they grew and got stronger the service downtime has been minimal

Awareness of when your audience engages with time sensitive documents (eg fundraising pitchdecks)

Generally good value - our usage ebbs and flows so wish we could price by usage if minimal activity that month

DocSend is great for secure document sharing and tracking. Founders should absolutely use it for sharing pitch decks and confidential data room materials because it is secure and provides helpful insights and analytics about who viewed your deck. I recommend that you require viewers to submit their email addresses before being able to review your materials so you can reach out to them to connect directly.

I wish there was a free tier for founders who are just starting their companies and are trying to limit their expenses.

- Very user-friendly - Easy to understand analytics for our documents - Support for many document types - The tool also gives the facility of giving a live walkthrough of the documents via phone or in person.

- NO Support for pitch videos - It's little expensive - Sometime the website is very slow.

Maxime, thanks so much for the review! We'd love to help you out with any questions around pitch videos / site performance. We'll follow up with you in just a moment.

The customer service and attention to detail with clients is incredible. They respond very quickly to all types of questions and follow up to make sure that everything is going smoothly or has been resolved. The software is great as a marketer to know what types of content and pages are resonating or not. I'm not flying blind in what is REALLY working or not.

There are a few features that can be iterated on for heavier users of the platform to help make mass lists or document creation faster and more streamlined.

I love that you can upload a document, send it to any recipient, and still update that doc without having to blast everyone that has access.

I wish you could send electronic agreements via DocSend. Like what DocuSign does - it would be amazing to have that feature.

The Top-3 features I really like are: 1) viewing total time a user spent on every page to track what pages works well and what should be improved 2) custom links for the specific user to track what is relevant for him and what is not 3) integration with PersistIQ for tracking the behavior of every user without creating the custom link for everyone manually

1) The free version is very limited, you cannot even display a social preview for your documents, which makes you unable to evaluate the real impact (Docsend's icon, instead of a social preview, decreases the open rate) 2) All custom links are displayed in one list and if you're using a lot of them - it's hard to sort them and to find the right one 3) you have always keep in mind that you should use the specific link for your team, it would be better if you could filter visits by IP to screen out team visits (like Google Analytics does)

You can save and share your documents safely. You can even set an expiration date and the document cannot be viewed anymore

Link creation can get tedious and has a lot of steps

Thanks for the review! Out of curiosity: have you tried our Gmail or Outlook integrations? They'll save you a ton of time by integrating directly into your inbox so that you can quickly create links on-the-fly without even having to go to docsend.com.

DocSend makes it very easy to share and manage access to sensitive information. When we fundraise, we use DocSend so that we can easily share presentations that would be impossible to control access to via standard email. Using Docsend means that we can control access to, and track data on everything we send out. We can see who views our deck, who shares/fwds it, and track our success metrics. Even better, when we make a critical change, we can revoke access to the original document and issue a new version.

I don't have any real complaints about this application, but one thing that would be useful is an easier way to redirect an old document link to a new document - without having to send a new link. I anticipate that this will happen so it should be fine.

DocSend makes it easy to send proprietary documents to investors, customers, and potential partners. It accepts a variety of formats, but we especially use it to share PDFs that others can view for a limited time without saving to their own computers. It gives us more control over changing versions of documents, and removing allowed viewers after a certain amount of time.

DocSend's pricing is a bit steep, and doesn't yet support non-document formats like spreadsheets.

Tracking the opens & time spent on each slide, one click NDA, data room spaces.

Price for multiple users is hefty for a startup so we just have one admin.

User friendliness and absolutely great customer service. Overall a transparent and simple tool with a lot of helpful options.

The value of the service is far low from the exorbitant amount of money required for the subscription. In addition, the limitations seriously impede any serious transfers to be done. For instance, word files must not contain more than 100 pages. This is a big limitation for an organisation such as ours where we specifically work with large files and we want to send them encrypted. Also there is...

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DocSend is very easy to use; the analytics are easily understood and it supports a lot of document types.

DocSend can't get through some corporate firewalls that make clients unable to access the document/s.

It's free and easy to use. Our firm uses this platform in tracking the documents we send out externally, so we can prevent unauthorized access. We can also set an expiration date so it can only be available during the time being.

No cons were added to this review

- That you can see live who is viewing - The ability to see time split by page - The ability to create multiple different links for each document

- It would be great if it could integrate with CRMs to store data collected by it

I like that it integrates very well into MS Outlook via an Add-in, making it very easy to incorporate your trackable content into your email. There is no need to send a heavy attachment and weigh your email down. Very quick and easy boarding, and the learning curve is short. Customer support is responsive and really interested in helping you.

The Add-in is not updated often enough, and MS's frequent updates sometimes disable the add-in, making it tedious to frequently have to manage it and add it back on

The ability to see how long people spend viewing our work and which of our presentations grab them - this is an incredibly useful tool.

Some (a small number) of organisations are unable to access the links due to corporate firewalls and the format isn't effective for viewing some presentations e.g. those in Excel