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DOCUBASE

Enterprise Document and Content Management

(0)

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DOCUBASE Reviews

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11 reviews

Recommended

AR
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Verified reviewer

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product & Company

Reviewed 3 years ago
Pros

This software makes it very easy to manage my documents company wide even for someone like me who is not very tech savvy not to mention the customer service to walk me through it has been so helpful.

Cons

None that I can think of it has been a great tool.

Vendor response

Thank you for your review! We are glad you are enjoying using Docubase for your retail business!

HY
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Hattie Y.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Non Technical User

Reviewed 3 years ago

Docubase has exceptional support system. Because I am a non-system user, the system is and was complicated for my use, however [SENSITIVE CONTENT] has gone over and beyond in assisting in my understanding of the software's use. The sysytem is not as complicated once you understand some of its nuances. [SENSITIVE CONTENT] has not hesistate to assist me or to explain certain aspects of the software whenever asked.

Pros

The Software is very useful in that it is web based and available to staff with internet connections. The previous software was only accessible via the agency's network. Hence, it the system was down, staff had no access to critical files. An end-user would find this very helpful in their work which can be at anytime of day of night because of the nature of their work.

Cons

As the staffer who enters creates the file, the lack of not suggesting descriptions with those that are already in the dictionary means that there are a variety of names for the same documents, different files, entered since the descriptions are keyed in for each document. This requires editing the document names for consistency. Moreover, whenever entering various documents with the same date, the date nor the status hold which requires manual entry for each file. There is a trick to hold the same document, different names, which is not consistent for my use.

Vendor response

Thank you for your review Hattie. We are glad you have enjoyed using Docubase in your NPO and look forward to continuing to support you in the future!