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DocuWare vs DocStar ECM Comparison

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Overview

DocuWare's office automation solutions deliver smart digital workflow and document control for substantial productivity gains.

DocStar ECM is an enterprise content management solution, which helps businesses upload, modify, share & store documents...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

36

16

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

5

4

3

2

1

13

10

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Pros

Most importantly, DocStar's customer service has been TOP NOTCH...although to be fair, we hardly ever have to call them since the solution is so stable.
I found it very user friendly and easy to set up. I looked at several different programs at the time and very glad I choose DocStar.
We also use it for our A/P and locating assets within the township. Docstar integrates with our GIS systems and makes it very easy to locate documents, permits and any assets with a click of a button.

Cons

Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Cons

Trying to find documents for audits was a tedious, costly process and storing documents in file cabinets exposes our organization to theft and loss.
They keep charges in Y that would have already been paid as part of X. Double-dipping. Their accounting team is inflexible and will refuse to work with you to resolve the problem.
The problem is you've got prorate, you've got one-time fees, you've got discounts and all sorts of things that throw off trying to do "re-quoting" - it's old school and should never be a thing.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features38
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Aging Tracking
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automatic Formatting
  • Barcode / Ticket Scanning
  • Built-In Database
  • CRM
  • Case Management
  • Cash Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Forms
  • Data Capture and Transfer
  • Data Extraction
  • Digital Asset Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Imaging
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Duplicate Payment Alert
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Employee Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • Filtering
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Historical Reporting
  • Indexing
  • Information Governance
  • Invoice Processing
  • Mobile Access
  • Offline Access
  • Optical Character Recognition
  • PO Reconciliation
  • Print Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Records Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Task Management
  • Third Party Integrations
  • Vendor Management
  • Version Control
  • Watermarking
  • Workflow Management
  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Aging Tracking
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automatic Formatting
  • Barcode / Ticket Scanning
  • Built-In Database
  • CRM
  • Case Management
  • Cash Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Forms
  • Data Capture and Transfer
  • Data Extraction
  • Digital Asset Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Imaging
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Duplicate Payment Alert
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Employee Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • Filtering
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Historical Reporting
  • Indexing
  • Information Governance
  • Invoice Processing
  • Mobile Access
  • Offline Access
  • Optical Character Recognition
  • PO Reconciliation
  • Print Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Records Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Task Management
  • Third Party Integrations
  • Vendor Management
  • Version Control
  • Watermarking
  • Workflow Management

Integrations

  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations11
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

DocuWare vs. DocStar ECM

See how DocuWare and DocStar ECM stack up against each other by comparing features, pricing, ratings, integrations, security & more.