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DocuWare vs Dropbox Business Comparison

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Overview

DocuWare digitises and secures your documents to flow effortlessly between your colleagues — anywhere, any device, any time.

Category Leaders

Dropbox Business is an off-site server for file syncing, storage and sharing which allows teams of all sizes to save and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

59

5

4

3

2

1

39

17

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

12,320

5,495

1,369

187

100

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Pros

Its a very helpful tool. I use when when I work from home and I love when I have all my documents on my MacBook from dropbox- without copying them; they just are there, love it.
Love the different type of software it has to offer such as storage or the quality of being able to save.
Very user friendly interface sync is very reliable good retention features. Lan sync and smart sync features are great.

Cons

Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Cons

The group and user policy is alittle bit weird to understand and alittle bit confusing. I had to redo the whole access policy twice because it was not working as i wanted.
To have the file uploaded in the background with limited speeds irrespective of the download or upload speed is something that has irritated me.
It has some integration that sometimes provides warnings through Excel, but other file types are completely at risk of having conflicting copies.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features59
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Brainstorming
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Tracking
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Storage Management
  • Data Synchronization
  • Database Creation
  • Digital Asset Management
  • Digital Signature
  • Discussions / Forums
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Employee Directory
  • Encryption
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • Historical Reporting
  • Image Editing
  • Indexing
  • Information Governance
  • Knowledge Management
  • Messaging
  • Metadata Management
  • Mobile Access
  • Mobile Capture
  • Multi-Language
  • Notes Management
  • Office Suite
  • Offline Access
  • Optical Character Recognition
  • Password Management
  • Personalization
  • Presentation Tools
  • Progress Tracking
  • Project Management
  • Real Time Editing
  • Real Time Synchronization
  • Remote Access/Control
  • Remote Synchronization
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Surveys & Feedback
  • Synchronization Scheduling
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Synchronization
  • User Management
  • Version Control
  • Workflow Management
  • Total features88
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Brainstorming
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Tracking
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Storage Management
  • Data Synchronization
  • Database Creation
  • Digital Asset Management
  • Digital Signature
  • Discussions / Forums
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Employee Directory
  • Encryption
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • Historical Reporting
  • Image Editing
  • Indexing
  • Information Governance
  • Knowledge Management
  • Messaging
  • Metadata Management
  • Mobile Access
  • Mobile Capture
  • Multi-Language
  • Notes Management
  • Office Suite
  • Offline Access
  • Optical Character Recognition
  • Password Management
  • Personalization
  • Presentation Tools
  • Progress Tracking
  • Project Management
  • Real Time Editing
  • Real Time Synchronization
  • Remote Access/Control
  • Remote Synchronization
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Surveys & Feedback
  • Synchronization Scheduling
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Synchronization
  • User Management
  • Version Control
  • Workflow Management

Integrations

  • Total integrations32
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations1039
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuWare logo

DocuWare

Happy about selection

Reviewed 3 years ago

The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.

Pros

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

Cons

I can’t select a series of documents and index them/store in separate trays simultaneously.

Vendor response

Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuWare logo

DocuWare

Best Of All Time and sensational tool for documents management.

Reviewed 4 months ago

Enables ease of documents sharing. Automates business processes. Documents can be stored securely.

Pros

It's simple to organize and manage documents and files. Enables ease go search and display documents and files. Ensures ease of documents access.

Cons

I haven't experienced any downside with DocuWare as it matches all what I need.

Vendor response

Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DocuWare logo

DocuWare

Improved Service

Reviewed 5 years ago

Improved information flow with customers and with suppliers. Also, greatly simplified locating documents.

Pros

The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Cons

To fully leverage the features of the product we did need to develop owners inside the business who could trouble shoot and fine tune solutions. As is often the case, the more expert the user the more powerful the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuWare logo

DocuWare

DocuWare has leapfrogged the competition

Reviewed 4 years ago

We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Pros

DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Cons

The cloud based offering needs to provide concurrent user licenses.

Vendor response

Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

DocuWare logo

DocuWare

DocuWare: Serviceable

Reviewed 2 years ago

My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

Pros

Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

Cons

It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

Vendor response

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuWare logo

DocuWare

Document Management and workflows

Reviewed 4 years ago
Pros

It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration

Cons

I wish their configuration is centralized in one area. And I see they are in this process now

Vendor response

Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com.