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DocuWare vs Esker Comparison

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Overview

DocuWare digitises and secures your documents to flow effortlessly between your colleagues — anywhere, any device, any time.

Esker’s global cloud platform is built to unlock strategic value for finance and customer service professionals, all while...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

62

5

4

3

2

1

42

17

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

33

5

4

3

2

1

21

10

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Pros

Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.
Its a good Value from a SAAS provider. Good Customer Service and easy implementation.
It's very user friendly and I also like the reporting features (especially the ability to create new reports).

Cons

Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Cons

If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors.
Use all fields from both documents and receive errors that we are sending fields that do not exist.
We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features59
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audit Trail
  • Automated Notices
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Control
  • Budgeting/Forecasting
  • CRM
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Check Processing
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Credit Card Processing
  • Credit Reporting
  • Customer Database
  • Customer Statements
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Digital Asset Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Duplicate Payment Alert
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Expense Tracking
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Financial Analysis
  • Forecasting
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Historical Reporting
  • In-House Collections
  • Indexing
  • Information Governance
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Payment Options
  • Multiple User Accounts
  • Offline Access
  • Online Payments
  • Optical Character Recognition
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Payment Collection
  • Payment Plans
  • Procurement Management
  • Purchasing & Receiving
  • Purchasing Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Recurring Orders
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reminders
  • Remote Order Entry
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Sales Orders
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Shipping Management
  • Single Sign On
  • Sourcing Management
  • Special Order Management
  • Spend Analysis
  • Spend Management
  • Status Tracking
  • Supplier Management
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Version Control
  • Workflow Management
  • Total features100
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audit Trail
  • Automated Notices
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Control
  • Budgeting/Forecasting
  • CRM
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Check Processing
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Credit Card Processing
  • Credit Reporting
  • Customer Database
  • Customer Statements
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Digital Asset Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Duplicate Payment Alert
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Expense Tracking
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Financial Analysis
  • Forecasting
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Historical Reporting
  • In-House Collections
  • Indexing
  • Information Governance
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Payment Options
  • Multiple User Accounts
  • Offline Access
  • Online Payments
  • Optical Character Recognition
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Payment Collection
  • Payment Plans
  • Procurement Management
  • Purchasing & Receiving
  • Purchasing Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Recurring Orders
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reminders
  • Remote Order Entry
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Sales Orders
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Shipping Management
  • Single Sign On
  • Sourcing Management
  • Special Order Management
  • Spend Analysis
  • Spend Management
  • Status Tracking
  • Supplier Management
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Version Control
  • Workflow Management

Integrations

  • Total integrations32
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Asana
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • OneDrive
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite