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DocuWare vs MasterControl Quality Excellence Comparison

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Overview

DocuWare's office automation solutions deliver smart digital workflow and document control for substantial productivity gains.

Category Leaders

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

36

16

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

5

4

3

2

1

47

33

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Pros

The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
The best part is the ease of integration for the different modules and the easy workflow plan.

Cons

Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Cons

Because of this struggle I have been creating reports in Power BI.
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.
A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features38
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Bills of Material
  • Business Process Control
  • CRM
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Content Management
  • Content Publishing Options
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Design Management
  • Digital Asset Management
  • Digital Signature
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management
  • Employee Management
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • File Management
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Indexing
  • Information Governance
  • Internal Controls Management
  • Invoice Processing
  • Issue Tracking
  • Maintenance Management
  • Mobile Access
  • Multi-Location
  • Nonconformance Tracking
  • Offline Access
  • Operational Risk Management
  • Optical Character Recognition
  • Order Management
  • Periodic Review
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Quality Assurance
  • Quality Control
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Root Cause Analysis
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • To-Do List
  • Traceability
  • Training Management
  • Vendor Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management
  • Total features84
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Bills of Material
  • Business Process Control
  • CRM
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Content Management
  • Content Publishing Options
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Design Management
  • Digital Asset Management
  • Digital Signature
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management
  • Employee Management
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • File Management
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Indexing
  • Information Governance
  • Internal Controls Management
  • Invoice Processing
  • Issue Tracking
  • Maintenance Management
  • Mobile Access
  • Multi-Location
  • Nonconformance Tracking
  • Offline Access
  • Operational Risk Management
  • Optical Character Recognition
  • Order Management
  • Periodic Review
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Quality Assurance
  • Quality Control
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Root Cause Analysis
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • To-Do List
  • Traceability
  • Training Management
  • Vendor Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management

Integrations

  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations5
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

DocuWare vs. MasterControl Quality Excellence

See how DocuWare and MasterControl Quality Excellence stack up against each other by comparing features, pricing, ratings, integrations, security & more.