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DocuWare vs Urbest Comparison

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Overview

DocuWare's office automation solutions deliver smart digital workflow and document control for substantial productivity gains.

Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

600

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

36

16

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

5

4

3

2

1

21

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Year on year the software has improved and now represents simply amazing value for money. We looked at many systems closely but DocuWare proved to offer the best functionality vs cost.
Ease of learning and use made it easy for even veteran employees to become invested in the product. We couldn't be more pleased.
We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Pros

The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers.
And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.

Cons

Lack of documentation and information on the web to troubleshoot problems on your own. The company does not seem invested in its clients' education of how to use the product.
The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.
In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Cons

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.
From taking the decision to having it running, no more than a week passed by.
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features38
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Digital Asset Management
  • Dispatch Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Employee Management
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • For Facility Management
  • For Schools
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Indexing
  • Information Governance
  • Inspection Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Tracking
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Offline Access
  • Online Time Clock
  • Optical Character Recognition
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Preventive Maintenance
  • Project Management
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting/Analytics
  • Residential Properties
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • User Management
  • Vendor Management
  • Version Control
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features84
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Claims Tracking
  • Client Management
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Contractor Database
  • Customer Database
  • Customer Management
  • Digital Asset Management
  • Dispatch Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Employee Management
  • File Management
  • File Recovery
  • File Sharing
  • File Storage
  • For Facility Management
  • For Schools
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Indexing
  • Information Governance
  • Inspection Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Tracking
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Offline Access
  • Online Time Clock
  • Optical Character Recognition
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Performance Metrics
  • Preventive Maintenance
  • Project Management
  • Quality Control
  • Quality Control Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting/Analytics
  • Residential Properties
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • User Management
  • Vendor Management
  • Version Control
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

DocuWare vs. Urbest

See how DocuWare and Urbest stack up against each other by comparing features, pricing, ratings, integrations, security & more.