eBallot Features

eBallot

An online voting software and services provider

4.8/5 (10 reviews)

eBallot Feature Summary

  • Question branching
  • Online voting
  • Nominations
  • Printed ballots
  • Phone voting
  • Weighted voting
  • Ranked choice voting
  • Multiple question types
  • Data analysis tools
  • Skip logic
  • Phone survey
  • Survey builder
  • Mobile survey
  • Paper survey
  • Supports audio / images / video
  • Activity tracking
  • Custom forms
  • Customer database
  • Customizable branding
  • Email integration
  • Email notifications
  • Summary reports
  • Voting
  • Feedback collection
  • Customizable questions
  • Custom fields
  • Surveys & feedback
  • User activity monitoring
  • Filtered views
  • Email invitations & reminders
  • Self service portal
  • Commenting
  • Conditional logic

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eBallot Feature Reviews

9 reviewers had the following to say about eBallot's features:

Elaine Lee

Highly recommend

2019-06-06

Excellent. Saved money and time on our annual Board of Election process. This is our 2nd year in a row using eballot. in 2018, the eBallot staff was in constant communication with me. Meaning they let me know every time an email blast was sent out for us. It was nice to not have to think about the progress as they reached out first. For 2019, I had to contact them, most of the time. But that's minor. Still happy over all and will use again next year.

Pros

Ease of operation User friendly Dashboards Reports

Cons

I couldn't run any reports using Google Chrome. not a big deal to use another browser for that, but I'm a chrome user by default.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Hi Elaine!

Thanks for the review. Note taken about reaching out more proactively in the future. We have implemented a new system to ensure that occurs earlier.

I'm interested in your reporting needs because Chrome is actually one of our recommended browsers. It should work to access the reports. I'll make sure we reach out to you and address this with a follow up.

Looking forward to working with you again next year.

Jonathan Liu
Head of Customer Experience

Read more
Jonathan Riddle

Easy to use voting system

2019-06-12

Very positive.

Pros

Simple and easy login and voting process for users.

Cons

Would be nice to set re-occuring votes and also for admins to receive automatic results emails upon vote closure.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Jonathan,

Thanks for your positive review. It's good to know you were able to use our Essential platform to fit your needs.

Currently, we do not have the option to set recurring votes. We do have some customers that create a template that can then be copied, altered, and scheduled for a series of dates.

Our product team is always looking for valuable updates to consider, and I've sent your request directly to them.

In the meantime, if you'd like someone to walk you through the best practices of copying a ballot, just email help@eballot.com and we'd be happy to assist!

Cheers,

Jonathan Liu
Head of Customer Experience

Read more
Donna Lynn Blake

Evoting Software That Is Affordable

2019-06-19

We needed a lower cost evoting software and eBallot fit our budget. It was easy to create ballots and add voters, however I wish they had a more detailed user manual so you didn't have to contact support to answer basic questions when you are learning how to use the software.

Pros

Pricing is pretty affordable You can email out notices to voters Ballot questions are pretty easy to set up Have several reports so you can see voting participation & results easily

Cons

They could use a better user manual with more detail on how to use software When you send out an additional email to voters you have to pay for all voters, even if you only send it to part of your voter list, like those who haven't voted yet Help is only available during the weekday hours, there is no after hours support except for help files

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Thanks for your review, Donna! We're glad to hear you're having a positive experience with our self-service voting platform.

After hours is something that can be set up with our Business platform, but we're unable to offer that with eBallot Essential.

Appreciate the feedback - testing and experimenting with different ballot setups before going live is definitely a good practice.

We're always updating our knowledge base to improve the experience for self-administered customers, so thank you for your insight.

Regards,

Jonathan Liu
Head of Customer Experience

Read more
Michele Miller

Easy to use

2019-05-23

We use eballot for our annual election. I manage 5 associations and i have all of them use eballot

Pros

i liked that i could easily import my membership list into their template. Once you set everything up you just have to wait for the end of the election and get your results.

Cons

When you do have questions there is no chat support, just an FAQ area

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Michele,

Thanks so much for your review! We're happy that our self-administered election software worked out for you and your annual election. Appreciate you spreading the word around to the associations you manage.

Support-wise, you're right that our Essential product relies on our self-service knowledge base articles. We're actively improving these articles so you can get on-demand help at a reasonable cost. If you find you need more robust support from our team, we're happy to set up a time to talk about our Business products.

Regardless, you're always welcome to email help@eballot.com and we'll make sure to get back within a business day.

Definitely feel free to reach out if you need anything from us in the future!

Best,

Jonathan Liu
Head of Customer Experience

Read more
Faizel Laher

Excellent support received with setup and administration and functionality met our requirements

2019-06-11

Very Good

Pros

Great reporting.

Cons

Had some issues in browser viewing reports, found a solution by using another browser besides Chrome.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Hey Faizel,

Thanks for your review! Our implementation team appreciates your kind words and had a wonderful time working with you.

For the reports, it might just involve toggling a simple browser setting. In any case, we'll be in touch to address this soon.

Best,

Jonathan Liu
Head of Customer Experience

Read more
Thomas Meijssen

eBallot trial for ABA school in Oman

2019-06-13

However, the Board did not want to use eBallot for security reasons: 1) Someone could be collecting eBallot invitations to vote and then 2) vote for someone else.

Pros

Well-structured set-up, giving credibility to the robustness of the software.

Cons

I wanted to test the software prior to use. However, I had to subscribe for 6 months to test the software. It would be good to be able to test eBallot with about 10-20 people for free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Appreciate the feedback, Thomas!

Thanks for your review about eBallot Essential's functionality.

Each email containing unique login credentials is sent to each individual voter's email address which makes accessing this information very difficult for anyone besides the voter, but we understand your board's decision.

We definitely have higher-level products and services to mitigate that risk - as well as the IP tracking functionality you're looking for. Both of these are available in eBallot for Business (our enterprise suite).

Best,

Jonathan Liu
Head of Customer Experience

Read more
Lori Haley

Eballot Review

2019-06-06

Great - quick results. Secured!

Pros

Easy to use, can set up many ballots, student friendly.

Cons

When I had issues trying to pay I had a hard time teaching someone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Lori,

Really glad to hear you found our self-administered voting tools easy to use. Thanks for the review!

I apologize for the trouble you experienced during payment. We've recently implemented a new system to make payment easier and it shouldn't be an issue moving forward.

Please feel free to reach out to help@eballot.com if anything else comes up in the future!

Jonathan Liu
Head of Customer Experience

Read more
Elizabeth Sullivan

Our labor union things eBallot is great!

2018-12-12

Pros

eBallot is easy to use and has significantly improved our members' voting experience.

Cons

The software does seem to be a bit costly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Hi Elizabeth,

Appreciate your review and feedback! We're happy to hear that your non-profit uses our self-administered voting tools to provide a better voting experience.

We take great pains to price our products according to the value they provide. So we can consistently offer a quality, reliable product - this requires us to maintain a certain price point.

I hope that the benefits continue to outweigh the costs, and that your organization sees value in eBallot for years to come.

Thanks again,

Jonathan Liu
Head of Customer Experience

Read more
Daniel Birdsong

eBallot supported our annual officer election process

2019-06-19

As previously stated, eBallot effectively met our organization's needs by providing a customized solution to our electronic voting process. If eBallot continues to offer a month-by-month service plan, our organization will most likely continue to use the product.

Pros

eBallot was mostly easy to use and offered exceptional product support.

Cons

I wish I campaign emails (emails to voters) could be purchased by the individuals emails sent instead of based on the entire voter listing. For example, I needed to send reminder emails to those members who had not yet voted, however when purchasing an additional campaign email, I had to pay for the cost of the total voter listing rather than the few I need to remind. I previously shared this feedback directly with the eBallot team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from eBallot


Hi Daniel,

Thanks for the review! Understand your note about the email campaigns and only wanting to purchase emails for those who have not yet voted.

Emails are free to send in our Business platform, if interested. Sounds like Essential is the best fit, however, and I'm very happy to hear it's working well for your association overall.

Jonathan Liu
Head of Customer Experience

Read more