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Synthesia
5
226
4
70
3
6
2
1
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI video communications platform
Table of Contents
Synthesia - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Synthesia overview
Based on 314 verified user reviews
What is Synthesia?
Synthesia is an artificial intelligence solution offering key features such as video creation, voice-over/audio integration, video editing, animation, text-to-video conversion, and text editing, among others.
Who uses Synthesia?
By industry, Synthesia reviewers are most commonly professionals in e-learning (16%). The most frequent use case for Synthesia cited by reviewers is video making (73% of reviewers).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Avatar Video
Training Videos
Language and Translation
Monthly Subscription
Customer Support
Synthesia’s user interface
Synthesia review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.7
Customer support
4.4
Reviews sentiment
What do users say about Synthesia?
Users say Synthesia makes video creation fast and accessible, allowing them to produce professional training, marketing, and explainer videos without prior editing skills. They appreciate the lifelike avatars, multilingual voice options, and intuitive interface, which help save time and reduce production costs for both individuals and teams. They find it especially useful for creating engaging training content and scaling up video output efficiently.
They report some drawbacks, including limited advanced editing features, occasional robotic voice quality, and strict content moderation that can block certain topics. Some feel the pricing is high for small businesses, and support experiences vary from helpful to unresponsive.
Select to learn more
Who uses Synthesia?
Based on 314 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Synthesia's key features
GetApp's analysis of 79 verified user reviews collected between April 2023 and October 2024 identifies Synthesia's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Synthesia's video creation capabilities for their ease and speed. They report that creating videos, even from scratch, is now a matter of minutes rather than hours or weeks. Users find the templates and intuitive interface helpful, and they value the ability to easily edit and update content. They say the platform is particularly useful for creating training and marketing videos, with many noting the seamless integration of avatars and the ability to add images and animations. Of the 45 Synthesia users who gave detailed accounts of their use of Video Creation, 100% rated this feature as important or highly important.
Andriy T.
Motion Designer
Alex F.
Head of CS
Maedeh A.
Business Development Executive
Erik V.
Supervisor of Assessment
Users report that Synthesia's text to video capabilities are highly valuable for quickly generating videos. They highlight the ease of converting text into engaging video content, which saves significant time. Reviewers appreciate the accuracy of the technology, including good lip-syncing and the ability to make quick changes. They find this aspect particularly useful for creating training videos and increasing viewer engagement, with many noting the AI assistance as a major time saver. Of the 18 Synthesia users who gave detailed accounts of their use of Text to Video, 94% rated this feature as important or highly important.

See related user reviews
Kevin A.
Senior Design Engineer

Tom B.
Director of Operations
James O.
Head of Sales
hugo T.
CEO
Reviewers highlight the simplicity and user-friendliness of Synthesia's video editing tools. They find the editing process intuitive, allowing for easy adjustments and revisions. Users appreciate the ability to sync text with image content and the flexibility of using different backgrounds. However, some mention the need for more advanced editing options and occasionally resort to external tools. Overall, they value the continuous improvements and the time saved by avoiding switching between different editors. Of the 37 Synthesia users who gave detailed accounts of their use of Video Editing, 89% rated this feature as important or highly important.
See related user reviews
Leng V.
Marketing Specialist
Jide G.
Founder
Hugo H.
Marketing Director
Users report that Synthesia's voice-over and audio capabilities are essential for creating engaging videos. They appreciate the variety of voices available, including different languages and accents, and the overall quality of the audio. Reviewers note that the lip-syncing is generally good, though some improvements are needed for non-English languages. They find the custom voice capability useful for adding personal inflections, and many highlight the importance of having authentic-sounding voices to enhance the video's realism. Of the 27 Synthesia users who gave detailed accounts of their use of Voice-Over/Audio, 85% rated this feature as important or highly important.
All Synthesia features
Features rating:
Synthesia alternatives
Synthesia pricing
Pricing plans
Pricing details:
User opinions about Synthesia price and value
Value for money rating:
To see what individual users think of Synthesia's price and value, check out the review snippets below.
Matias C.
Marketing Director
Leng V.
Marketing Specialist
Synthesia integrations (3)
Integrations rated by users
We looked at 314 user reviews to identify which products are mentioned as Synthesia integrations and how users feel about them.
Integration rating: 4.8 (6)
Integration rating: 5.0 (5)
Integration rating: 5.0 (3)
“If you cannot edit within the platform, you'll need an external editor. For more advanced videos it seems mandatory.”
Nikolas Z.
Owner
Synthesia customer support
What do users say about Synthesia customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Synthesia customer support.
A number of users find Synthesia's customer support courteous, effective, and quick to provide workable solutions.
A subset of reviewers appreciate the built-in chat support and AI assistant, making it easy to get help while working.
A minority of users report slow responses, rigid policies, and unhelpful or indifferent support, especially with cancellations or refunds.
Support options
Training options
To see what individual users say about Synthesia's customer support, check out the review snippets below.
“Great so far, I have not found any other product like this, nor do I want to look around for one, does th ejob for me and customer support is great, I only had to reach out one time in more than 6 months, so product works great!”
Christine L.
Founder
“From customer support to using the software on a daily basis, I am very satisfied and would highly recommend it.”
Luka V.
CFO
“Support was an Ai bot that told me the charge was non-refundable.”
James B.
President
“For any customer/developer, the inability to use common language in your product does not allow for creative efforts into virtual environments to include live, virtual and constructive environments.”

Reid R.
CEO
Synthesia FAQs
Q. What is Synthesia used for?
Synthesia is the world's first AI video communications platform - in a browser. Did you know that you retain 95% of a video’s message, compared to 10% if reading it in text? Our mission is to empower everyone to make video content - without cameras, microphones or studios. Companies of all sizes are converting their training, sales or support content to AI video. Enable your employees and customers to experience engaging video content, instead of reading through boring PDF documents.
Q. What level of support does Synthesia offer?
Synthesia offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat













