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OneDesk vs Ali Reviews Comparison

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Overview

OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team...

Before a visitor decides to make a purchase, beyond product price and appearance, the first thing they would care about other...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.90/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(2)

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features55
  • API
  • Agile Methodologies
  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Milestone Tracking
  • Multi-Channel Communication
  • Negative Feedback Management
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Ratings / Reviews
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Sharing
  • Support Ticket Management
  • Task Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Workflow Configuration
  • Total features9
  • API
  • Agile Methodologies
  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Milestone Tracking
  • Multi-Channel Communication
  • Negative Feedback Management
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Ratings / Reviews
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Sharing
  • Support Ticket Management
  • Task Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Workflow Configuration

Integrations

  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OneDesk vs. Ali Reviews

See how OneDesk and Ali Reviews stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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