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OneDesk vs FieldEZ Comparison

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Overview

OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team...

FieldEZ is an award-winning field service software that helps you manage your field operations in real-time. Over 35,000...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.8

5

4

3

2

1

52

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Its was great field application for field engineers to get all the required details like customer details,location and perfect data about the work at one place.
The features like attendance and tracking options are super convenient. The inbuilt messaging module was very great.
Great functionality basically the online and offline sync of the application was excellent, The notification also great when an call or task assigned it will notify with default message tone.

Cons

Not enoughreviews yet

Cons

Selfie and location not showing in iPhone so it is difficult to track weather it is showing exact locations or not. Sometimes the app gets hang that is very disappointing.
Unable to remove unwanted fields. Auto pick based on customer name not functioning.
Some time Status will not be updated immediately due to poor Network & can not be Updated when user goes offline.
  • Vendor responds to reviews
  • Last review10 years ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features55
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Attendance Management
  • Audit Management
  • Automated Routing
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Scheduling
  • Engagement Tracking
  • Equipment Tracking
  • Event Scheduling
  • Expense Claims
  • Feedback Management
  • File Sharing
  • For Field Service
  • For HVAC Companies
  • GPS
  • Gantt/Timeline View
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Issue Management
  • Job Management
  • Job Scheduling
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Appointments
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Routing
  • Sales Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features76
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Attendance Management
  • Audit Management
  • Automated Routing
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Change Management
  • Chat/Messaging
  • Class Scheduling
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Scheduling
  • Engagement Tracking
  • Equipment Tracking
  • Event Scheduling
  • Expense Claims
  • Feedback Management
  • File Sharing
  • For Field Service
  • For HVAC Companies
  • GPS
  • Gantt/Timeline View
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Issue Management
  • Job Management
  • Job Scheduling
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Appointments
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Routing
  • Sales Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations12
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OneDesk vs. FieldEZ

See how OneDesk and FieldEZ stack up against each other by comparing features, pricing, ratings, integrations, security & more.