OneDesk vs IdeaScale Comparison

Overview

OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team...

IdeaScale is idea management software that empowers you to leverage your most valuable resource – passionate people – to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$4999.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.0

(2)

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience.
This tool is fantastic for fostering internal and external innovation. I think that the top down innovation model is outmoded and Ideascale is the best way to shatter it.
IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.

Cons

Cons

Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation.
No channel to submit/capture unsolicited ideas.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features12
  • API
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Custom Forms
  • Help Desk Management
  • Instant Messaging
  • Knowledge Base Management
  • Pipeline Reports
  • Project Management
  • Projections
  • Self Service Portal
  • Support Ticket Management
  • Task Management
  • Total features4
  • API
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Custom Forms
  • Help Desk Management
  • Instant Messaging
  • Knowledge Base Management
  • Pipeline Reports
  • Project Management
  • Projections
  • Self Service Portal
  • Support Ticket Management
  • Task Management

Integrations

  • Total integrations12
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations6
  • Box
  • Dropbox Business
  • G Suite
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OneDesk vs. IdeaScale

See how OneDesk and IdeaScale stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.